Account Administrator

Lockton • Kansas City, MO

42d

About The Position

The Claims Coordinator plays a critical role in supporting the end-to-end claims process, ensuring timely reporting, documentation accuracy, and effective coordination with carriers and internal teams. This position requires strong attention to detail, organizational skills, and the ability to manage multiple priorities across various platforms.

Responsibilities

• Submit claims to carriers per account team instructions.
• Verify insured details, policy numbers, and claim information.
• Maintain accurate records in Salesforce and ImageRight.
• Schedule follow-ups for coverage positions.
• Monitor pending claims and escalate delays with carriers.
• Validate acknowledgment details and update systems.
• Track adjuster assignments and maintain contact records.
• Initiate and follow up on coverage requests.
• Review and summarize coverage letters for internal review.
• Assess defense assignments and retentions against policy terms.
• Manage daily email intake and reporting requests.
• Facilitate communication across claims teams and escalate system issues.
• Ensure proper filing and labeling of all correspondence.
• Generate client-specific claim reports and renewal summaries.
• Reconcile loss runs with open/closed claims.
• Track and report Bordereaux submissions.
• Secure written confirmations for all actions and requests.
• Maintain organized and compliant documentation in each platform.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees