Claims Coordinator

DexKo Global Inc • Mount Pleasant, TX

3d

About The Position

Dexter is seeking a highly organized and customer-focused Claims Coordinator to manage and process Warranty, Zero-Mile, and fulfillment claims with accuracy and efficiency. This role involves reviewing claims for compliance with company policies, validating supporting documentation, and delivering exceptional customer service. The ideal candidate possesses strong analytical skills, excellent communication abilities, and the capability to manage multiple claims simultaneously. Prior experience in claims processing, warranty management, or customer service is required.

Requirements

• High school diploma or equivalent required; associate or bachelor’s degree preferred.
• 2+ years of experience in a claims-related role, customer service, or administrative coordination.
• Strong attention to detail with the ability to manage multiple claims efficiently.
• Excellent communication, problem-solving, and organizational skills.
• Proficiency in warranty management systems, CRM software, and Microsoft Office Suite.
• Ability to work independently and collaboratively in a fast-paced environment.

Nice To Haves

• Knowledge of warranty policies, claims processing, and industry best practices is a plus.

Responsibilities

• Review, analyze, and process claims in alignment with company policies and manufacturer guidelines.
• Communicate effectively with customers, dealers, and service providers to collect necessary documentation and resolve claim-related inquiries.
• Verify claim eligibility, ensuring all supporting documents meet warranty requirements.
• Maintain detailed and accurate records of all claims, including approvals, denials, and resolutions.
• Collaborate with internal teams, including Customer Service, Finance, and Technical Support, to facilitate efficient claim resolutions.
• Identify trends and recurring issues in warranty claims, escalating them as needed for further review.
• Provide timely updates to customers regarding claim status and resolution.
• Stay up to date on product warranties, industry regulations, and company policies.
• Ensure customers receive replacement products within 24 hours to promptly address service issues.
• Track all Return Merchandise Authorizations (RMAs) and ensure they are processed within seven business days.

Benefits

• Dexter offers a competitive wage
• Full benefits package including Health, Dental, Vision, Life, STD, LTD, FSA, HSA
• 3% profit sharing in our Safe Harbor program
• 401(k) Plan with company contributions
• Opportunities for internal career development and growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees