Claims Coordinator

Rls Logistics•Newfield, NJ

5d•Onsite

About The Position

Claims Coordinator– Freight Consolidation RLS Logistics RLS Logistics is a nationally recognized cold chain logistics provider offering LTL and TL transportation, cold storage warehousing, and e-commerce fulfillment services. Founded in 1968, we are a family-owned company experiencing rapid growth and looking for energetic, hardworking individuals to join our team. “Here at RLS we are excited about the direction our company is headed, and the main reason is because of our team members. RLS does not make a product—we provide a service, and the level at which we provide those services is a direct reflection of the strength of our team. Our customers are able to focus on what they do best and trust us to do what we do best. The hard work, determination, and initiative our team members bring to work every day is one of our greatest value propositions.” — Russell Leo The Role As an Claims Coordinator – Freight Consolidation , you will be responsible for managing the full freight claims process and supporting customer satisfaction through accurate reporting and resolution.

Requirements

Education: High School Diploma or GED
Experience: Not required
Licenses/Certifications: None required
Travel: None
Physical Requirements: N/A
Behavioral Expectations: Be Humble Stay Hungry Live Smart

Responsibilities

Manage the entire freight claims process
Complete all required reporting forms
Process all claims for and against RLS
Compile and report claim status updates
Manage all returns to the cross-dock facility
Coordinate customer dispositions of OS&D product, including trans-shippers and returns
Ensure total customer satisfaction
Maintain knowledge of claims rules and regulations
Meet performance metrics as outlined by management
Perform other duties as assigned—teamwork is essential to getting the job done