Claims Coordinator
About The Position
The Claims Coordinator provides administrative and operational support related to the processing of incident reports and insurance claims. This role supports all phases of the incident management and claims process, from initial intake through resolution and closure. The Claims Coordinator serves as a key liaison between field operations, insurance carriers, brokers, and internal stakeholders to ensure accurate documentation, timely reporting, and regulatory compliance. This position is based in Orange, California and reports to the Manager, Safety and Loss Prevention Investigations. Flexibility is required to support business needs, including response to store-based emergencies when necessary.
Requirements
- Associate or Bachelor’s degree preferred
- 2–3 years of experience in claims processing, workers’ compensation, or insurance administration
- Experience with Microsoft Office applications, including Word, Excel, and PowerPoint
- Strong analytical skills with the ability to identify trends and support root-cause analysis
- Excellent organizational skills with attention to detail and documentation accuracy
- Strong written and verbal communication skills
- Ability to work effectively with employees and leadership at all levels of the organization
- Sound judgment and ability to manage sensitive and confidential information professionally
Responsibilities
- Review all new and in-process incident reports for accuracy and completeness, including property, general liability, auto, EEOC, garnishments, and workers’ compensation claims
- Make claim notifications with insurance brokers and carriers and serve as a point of contact throughout the claims process
- Create, update, and maintain claim files, folders, spreadsheets, and detailed documentation notes
- Preserve video footage and other evidence for law enforcement, attorneys, and regulatory agencies as required by law
- Communicate with field team members to ensure all required documentation is collected, including witness statements, videos, and photos
- Coordinate with internal departments and external partners to support timely claim resolution
- Exhibit sound judgment and make informed decisions based on accurate and timely analysis
- Record Days Away From Work and Restricted Duty days for OSHA recordable injuries and illnesses
- Maintain OSHA 300 Logs and ensure annual submissions are completed accurately and on time
- Update Medical Provider Panels and manage the Nurse Triage Program to support injured employees
- Assist in the collection, review, and delivery of Certificates of Insurance
- Adhere to all company policies and procedures as outlined in the Employee Handbook
- Perform additional duties as assigned to support the Safety, Loss Prevention, and Risk Management functions
Benefits
- Medical, dental, and vision insurance
- Voluntary supplemental benefits
- 401(k) retirement plan with company match
- Paid time off (PTO) and paid holidays
- Employee discounts and company-sponsored programs
- Opportunities for training, development, and career growth
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
