Claims Consultant-Surety

Intact FC • Mississauga, ON

3d • Hybrid

About The Position

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times. Our employee promise represents Intact’s commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us. Pay at Intact is about much more than just salary. As a Claims Consultant, Surety, Central and Western Regions, you will work with a high-performing team of Specialty Lines Claims professionals. This team is responsible for the management and handling of Surety claims such as Contract Surety, Commercial Surety, Developer Surety and Home Warranty in a team environment. Your claims experience and drive for excellence will help you successfully work collaboratively in a team environment. Your passion for surety claims to deliver coaching for junior staff, development and engagement will help strengthen team connections and contribute to maintaining Intact’s reputation for claims handling excellence. Reporting to the Surety Claims Manager, you will be a part of our National Surety Claims Department and will work in a results-driven and highly rewarding environment to meet profitability and business objectives, and contribute to achieving the industry’s highest level of stakeholder satisfaction.

Requirements

• Legal degree is required and currently called to a provincial bar.
• Minimum of 5 years of surety claim experience or 3-6 years experience in construction and contract law.
• Self-starter with the ability to work independently under minimal supervision
• Excellent analytical and decision-making skills with attention to detail
• Strong negotiation
• Ability to work well under pressure and meet deadlines
• Flexibility with travel, as required

Nice To Haves

• Management, coaching and mentoring experience is an asset.

Responsibilities

• Oversee and handle complex claims on surety bonds including assessing coverage, liability, quantum, and recovery of loss activities and complete bonded obligations.
• Maintain relationships and synergy with Surety Underwriting and provides client support on moderately complex claims related matters.
• Work closely with your Manager to develop and recommend strategies in the file handling and resolution of claims.
• Provides coaching to file handlers working on a specific exposure related to a complex default.
• Follow industry trends and collaborates with the Management team to develop strategies to proactively manage those trends.
• Can effectively navigate and determine strategies relating to insolvencies and dealing with Trustee/Receivers as they arise.
• Demonstrates strong negotiating and problem-solving skills and following through to execution and resolution of a claim.
• Demonstrate strong organizational skills in the collection of documentation and setting out and documenting the rationale of claim strategy and settlements within established authorization levels.
• Manage internal and external resources such as legal counsel and consultants retained for claims handling assistance and apply expense mitigation for same.
• Assist management with driving changes as needed and help strategize initiatives for the department as they arise.
• Maintain a collaborative and transparent communication with all stakeholders associated with the Surety line of business including internal and external stakeholders to ensure smooth relationships and delivering a second-to-none experience driven from our core values.

Benefits

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
• Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 15%
• Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.
• Defined benefit pension plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Ph.D. or professional degree