Claims Consultant, Specialty (E+O/D+O/Commercial Crime)

Intact FC • Mississauga, ON

4d • CA$118,700 - CA$145,100 • Hybrid

About The Position

As a Claims Consultant in our Specialty Lines team, you will handle complex multi-line claims through all distribution channels. You will be primarily responsible for the direct handling and monitoring of complex E&O, D&O, Crime and Cyber claims.

Requirements

• 10+ years’ experience with direct handling of large and complex Errors and Omissions (E&O) and Directors and Officers (D&O) claims
• University degree or any combination of training and experience deemed relevant for the role.
• A critical thinker and have intellectual curiosity when approaching complex problems in time-sensitive situations
• A skilled communicator allowing you to foster favorable business relationships and provide clear guidance to clients and stakeholders, internal and external
• A problem-solver and able to gather information, evaluate a situation and negotiate the next steps toward a solution
• Able to adapt to changing needs and understand the need to be flexible and agile
• A planner and able to effectively organize to establish an effective strategy
• A strong collaborator and have a passion for mentoring and coaching others
• Appropriate knowledge of all relevant regulatory and legal requirements applicable to the position

Nice To Haves

• Experience in other Specialty lines of business, such as Cyber or Crime is an asset
• CIP designation is an asset
• Flexible to travel as needed

Responsibilities

• Assessing coverage under the respective policies and communicating coverage positions or issues with underwriters and other internal stakeholders, brokers and insureds
• Assessing exposures and determining appropriate reserves
• Retaining the services of internal or external panel legal counsel and other support services (when necessary)
• Lead, supervise, guide and provide technical advice to regional file handlers to ensure consistent and effective claims handling
• Train colleagues on complex claims handling
• Work with Underwriting to identify potential risks and trends, as well as with marketing efforts
• Provide brilliant customer service to brokers, insureds, and colleagues
• Deliver and exceed on all key performance indicators as it relates to loss development, claims leakage control and expense management
• Leverage your expertise in a creative, continuous improvement environment to support a model of best practice operations
• Effectively negotiate claims when appropriate
• Attend settlement conferences and trials

Benefits

• Flexible work arrangements and a hybrid work model
• Possibility to purchase up to 5 extra days off per year
• Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
• Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
• Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 15%
• Employee Share Purchase Plan (ESPP) – with Intact matching 50% of your net shares.
• Defined benefit pension plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree