Claims Consultant - Leave & Disability

Voya Financial • Minneapolis, MN

20h • $70,530 - $88,160 • Hybrid

About The Position

As a Claims Consultant supporting the Voya Leave Management (VLM) department, you will serve as a technical expert for complex claims. You will need to be a Subject Matter Expert in STD, Statutory, FMLA and other paid/unpaid leave policies. You will be considered a Legal Liaison and representative for depositions/arbitrations. You will need to proactively develop action plans to help improve process gaps.

Requirements

• 5 years of experience in claim management (STD, FMLA, PPL, PFL)
• 2 years of experience with Client Escalation – Resolution strategies
• Ability to analyze data and provide actionable insights based on client needs
• Strong decision making and critical thinking skills
• Excellent customer service and interpersonal abilities
• Proficiency in Microsoft Office 365, including Outlook.
• Strong written and oral communication capabilities
• Proven critical thinking and problem solving
• High attention to detail and accuracy
• Ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Collaborative mindset with the ability to work cross-functionally.

Responsibilities

• Represent the company in depositions and arbitrations
• Act as a bridge between legal teams and claims operations
• Manage complex/non-complex disability and leave claims with accuracy and timeliness
• Provide mentorship and guidance to claim staff, supporting development and consistency in claim handling
• Serve as a SME on leave policies and procedures
• Analyze claim data to identify trends and provide actionable insights
• Maintain service level agreements (SLA)
• Support continuous improvement initiatives and special projects across the department
• Communicate professionally with internal and external stakeholders via phone and email
• Build and maintain strong relationships to support client satisfaction and operational goals.

Benefits

• Health, dental, vision and life insurance plans
• 401(k) Savings plan – with generous company matching contributions (up to 6%)
• Voya Retirement Plan – employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
• Paid volunteer time — 40 hours per calendar year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed