Claims Case Manager (Newark, DE)

Exelon • Newark, DE

2d • Hybrid

About The Position

Exelon is leading the energy transformation and is seeking problem solvers, innovators, community builders and change makers to deliver solutions that make diverse cities and communities stronger, healthier and more resilient. Exelon is a Fortune 200 company with 20,000 colleagues serving over 10.7 million customers across six energy companies. The company is committed to creating an environment where every person can thrive, focusing on purposeful careers, growth opportunities, community impact, and support to thrive. Exelon values diverse voices, fresh perspectives, and bold thinking, and provides competitive compensation, incentives, excellent benefits, and the opportunity to build a rewarding career.

Requirements

• Bachelor's degree in a Business or related field and 2-4 years relevant claims, insurance, investigation, or related utility experience, OR in lieu of a bachelor's degree, a minimum of 3-6 years of relevant experience.
• Ability to handle a heavy case load and a rapid pace.
• Self-motivated requiring limited supervision.

Nice To Haves

• Active Claims Adjuster license (If applicable to position location)
• 5-7 years relevant claims, insurance and/or utility experience

Responsibilities

• Protect the Company's assets and self-insured retention by investigating, managing and resolving third party claims against the company.
• Investigate, manage and resolve third party claims, including field investigation of bodily injury and property damage claims.
• Evaluate, manage and adjust claims.
• Investigate and pursue recovery for motor vehicle related subrogation claims.
• Direct and conduct field and internal investigation of property damage, bodily injury, and fatality cases.
• Obtain, retain and preserve physical evidence appropriately.
• Retain and partner with appropriate external experts to support evaluation, defense, and/or resolution of claims.
• Use claims adjuster, claims case handling, investigative, people skills and experience to mitigate financial risk, impact and/or loss to the company.
• Evaluate claim values and establish appropriate reserves on cases.
• Analyze liability and evaluate financial risk to the Company on bodily injury and property damage losses.
• Document claim progress and investigation.
• Prepare summaries, written reports, and case analysis.
• Partner with the Legal and Litigation Departments to investigate, evaluate, litigate, negotiate, and resolve matters.
• Support Legal and Litigation in the litigation of claims cases, including the discovery process.
• Support the loss prevention process.
• Provide on-call response to emergencies and significant events.
• Work extended hours for coverage for storms or other emergencies.
• Perform, coordinate, and direct field investigation of liability, personal injury, fatality, auto accidents, property damage, fire, gas, environmental claims, and other claims.
• Timely respond to incident scenes and coordinate investigations of incidents on a 24-hour basis.
• Provide 24/7 on-call emergency response.
• Conduct thorough internal and external investigation, collecting, preserving and evaluating documents and relevant evidence related to claims and/or associated incidents.
• Interview customers/claimants, witnesses, employees, contractors, etc. to obtain facts of case.
• Coordinate and support site inspections with appropriate expert support.
• Coordinate with internal partners to investigate potential liability and assess risk.
• Thoroughly, timely, and accurately document and actively manage assigned claims to bring them to efficient and appropriate resolution.
• Prepare thorough and clear written investigation reports, letters, and other documents.
• Efficiently and effectively adjust claims, evaluate damages, determine liability, analyze losses and develop a settlement strategy.
• Negotiate a cost-effective and appropriate settlement.
• Communicate claims decisions and/or denials.
• Cooperate with the legal department in support of litigation of cases brought against the company.
• Perform assigned storm and incident response duties on an on-call basis.
• Participate in other department business and accomplishment of work and goals as needed.

Benefits

• Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $65,600.00/Yr. – $90,200.00/Yr.
• Annual Bonus for eligible positions: 10%
• 401(k) match and annual company contribution
• Medical, dental and vision insurance
• Life and disability insurance
• Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
• Employee Assistance Program and resources for mental and emotional support
• Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
• Referral bonus program
• And much more

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level