Claims Call Center Specialist
About The Position
First Chicago Insurance Company is seeking Claims Call Center Specialists to join our growing Claims team. This is an excellent opportunity for customer-focused professionals who are interested in building a long-term career in the insurance industry. As a Claims Call Center Specialist, you will play a critical role in helping callers navigate the claims process following an accident or loss. You will serve as the first point of contact, gathering claim information, answering questions, and ensuring callers receive the guidance and support they need during what can often be a stressful time. Whether you bring prior insurance experience or a strong customer service background, Warrior Insurance Network (WIN) offers the training, development, and career growth opportunities needed to build a successful future in claims and insurance operations.
Requirements
- Prior customer service experience
- Strong verbal communication and phone skills
- Excellent organizational and interpersonal skills
- Data entry and typing proficiency (minimum 30 WPM)
- Basic PC and computer navigation skills
- Ability to multitask and work effectively in a fast-paced environment
Nice To Haves
- Associate's or Bachelor's degree
- Prior insurance, claims, or call center experience
- Bilingual skills are a plus
Responsibilities
- Provide excellent customer service to all callers
- Serve as the first point of contact for insureds, claimants, attorneys, claimant carriers and other callers reporting new losses
- Gather and document accident and claim information accurately and efficiently
- Verify policy information and identify potential coverage concerns for referral to the appropriate claims team
- Guide callers through the claims process and answer claim-related questions
- Refer callers for estimates when applicable
- Assist claims adjusters by providing timely information and support to customers
- Develop a working knowledge of insurance policies and claims procedures
- Maintain productivity and service standards while handling incoming call volume
- Support departmental operations by processing tow bills, ordering police reports, mailing claim payments, handling unmatched mail, and completing other administrative tasks
- Participate in special projects and initiatives as assigned
Benefits
- Competitive Salaries
- Commitment to your Training & Development
- Medical, Dental and Vision Reimbursement
- Short Term Disability/Long Term Disability
- Life Insurance
- Flexible Spending Account
- Telemedicine Benefit
- 401(k) with a generous company match
- Paid Time Off and Paid Holidays
- Tuition Reimbursement
- Wellness Program
- Fun company sponsored events
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
