Claims Associate

BFL CANADA•Montreal, QC

2d•Hybrid

About The Position

We are looking for a meticulous and organized Claims Associate to support our claims processing operations. The ideal candidate will handle documentation, verify claim details, and collaborate with internal teams to ensure timely and accurate resolution of insurance claims. If you are career-minded and looking for a dynamic work environment with a growth mindset, you will love working among our team!

Requirements

Bilingual with strong verbal and written communication skills in French and in English as the candidate will be required to interact in English with stakeholders (colleagues and clients) outside Quebec.
Good knowledge of the MS Office Suite (Excel, Outlook, and Word)
Ability to work well individually, in a group setting and in collaboration with other members of the organization.
Attention to detail and meticulousness.
Strong analytical and problem-solving skills.
Effective time management and organizational skills.

Nice To Haves

Experience in the insurance industry (an asset)

Responsibilities

Set up new claims by determining the appropriate policy and prepare the notice of loss and report the claim within one hour of receipt.
Generate a report of claim histories for producers and the marketing team as needed.
Receive and respond to basic inquiries from clients, producers or claims advisors.
Correspond/communicate with the insured regarding the status of their claim.
Correspond/communicate with adjusters and examiners regarding the status of claims and reserves.
Enter claim details into our document filing software (EPIC/LEO) and maintain up-to-date records.
Write letters to the insured and send checks.
Work closely with our accounting department to reconcile funds received and ensure timely payment of claims.
Request and process various payments.
Transmit all required claims information to appropriate individuals.
Prepare monthly bordereaux and reconcile accounts.