(CAN) Claims

Walmart•Montreal, QC

1d•Onsite

About The Position

The Claims Associate at Walmart Canada plays an important role in supporting inventory accuracy and store profitability by ensuring proper handling of damaged and returned merchandise in accordance with Company guidelines. This role works closely with vendor partners, associates, and customers to secure appropriate credits, maintain inventory control, and support smooth store operations. By combining strong attention to detail with excellent customer service, the Claims Associate helps protect company assets while contributing to a positive shopping and work environment.

Requirements

Age - 16 or older

Nice To Haves

Be open to working a variety of shifts, including evenings, weekends, and holidays, based on business needs.
Manages overnight hours effectively and planning accordingly to stay energized and focused.
Effectively manages work hours and plans ahead to maintain energy and focus throughout the shift.
Handles a fast-paced workload with efficiency, ensuring large volumes of restocking and recovery are completed accurately and on time.

Responsibilities

Handle Damaged and Returned Items: Scans damaged and stolen items quickly and correctly to help prevent loss.
Process Returns and Vendor Requests: Prepares returns, vendor requests, recalls, and donation items by completing required paperwork, packing, and shipping on time.
Keep the Claims Area Safe and Clean: Keeps the claims area neat, clean, and safe by following proper lifting, ladder use, and chemical disposal procedures.
Follow Claims Procedures: Follows Company rules for handling damaged and recalled items, keeps claims up to date, and completes required forms for older claims to reduce chargebacks.
Support Store Programs: Completes Customer Value Program (CVP) tasks as assigned and follows current systems and processes.
Work with Other Teams: Provides support to the Office Support Associate and Directs Store Delivery Associate when needed.