Claims Associate

Turo•San Francisco, CA

1d•€33,000 - €41,000•Hybrid

About The Position

The Claims Associate will handle claims involving higher complexity, requiring significant levels of understanding and interpretation of Turo’s operating policies and procedures. They will independently conduct investigations to understand causation, determine if coverage applies, and exercise their judgment on matters of significant financial impact to Turo and Turo’s hosts.

Requirements

Investigative mindset to seek out information with the ability to analyze evidence and draw conclusions based on logical reasoning.
Strong ability to exercise independent judgment and decision-making beyond established guidelines and processes.
Ability to explain complex situations using clear and concise language.
Strong organizational skills, with the ability to independently manage a pending inventory of claims assigned to you.
Proficient in reviewing and evaluating estimates, with a strong understanding of collision damage theory to determine both causation and costs.
Communicate clearly, professionally, and empathetically.
Strong proficiency in verbal and written customer service communications in French.
Ability to multitask across technical platforms.
Proficiency with technology including macOS and Google Docs.
At least two years of customer relations experience.
Bachelor’s degree.
Fluency in English is required for this role.

Nice To Haves

1 year of auto claims experience.

Responsibilities

Utilize their expertise and education to investigate claims with a high financial impact on Turo.
Interpret policies, determine appropriate methods of investigation, interview customers and assess credibility, analyze damages, and determine on behalf of Turo if a host is eligible for Protection.
Communicate with customers to gather information, explain protection and procedures, educate hosts, explain why coverage is or is not applicable in certain circumstances, and effectively negotiate claim resolutions.
Investigate and make recommendations, on behalf of Turo management, for requests for escalation or reconsideration from standard and Fast Track claims teams, including review of Fair Claims and presentation to arbitration as needed.
Apply discretion and judgment to waive or make exceptions to process and policy to achieve the right outcome for our host when warranted.
Participate in special projects, improvement actions, or other business changes, including making recommendations on claims process improvements, objectives, and KPIs.
Attend meetings, huddles, 1x1s, and training sessions.