Claims Associate - INVEST

Gallagher•Dallas, TX

3h•Remote

About The Position

The Emerging Talent INVEST Program (ETIP) – Guardian Pathway is a 6-month paid, fully remote, entry-level immersive learning experience, designed for recent college graduates to gain real-world exposure, personalized coaching and mentorship and a clear, long-term career path in one of U.S. best industries. This program offers a virtual classroom, peer shadowing, simulations, case studies, and hands-on experience. Candidates must physically reside in states specified although the role is remote. The program includes interactive sessions, one-on-one mentorship, collaborative projects, and exposure to a wide variety of industries, clients, and knowledge material. It also provides fully paid licensing and advance education opportunities, with career progression post-graduation into claims resolution manager roles and beyond.

Requirements

Bachelor’s degree or 4-year degree from an accredited institution preferred.
Active listening skills
Problem-solving mindset
Adaptable to changes in procedures and technology
Computer literacy, including strong familiarity with M365 products (e.g. Outlook, Word, and basic Excel and PPT)
Strong verbal and written communication skills
Strong time management and ability to multi-task
Detail-oriented
Curious, learning-focused mindset

Nice To Haves

Candidates possessing a Bachelor’s degree will receive preferential treatment. Others with proven experience will be considered.

Responsibilities

Alternate between self-study modules, virtual classroom-style learning, guided training modules, and hands-on application of the knowledge gained.
Progressively increase hands-on experience to immerse yourself into the world of claims management and client service excellence under the mentorship of program mentors and training leaders.
Develop, grow, and practice knowledge, advance education via licensing studies, and gain confidence in the unique and highly specialized field of commercial claims handling for world’s largest employers and insurance carriers.
Actively engage in the first phase of the INVEST Program, which includes instructor-led sessions, online modules, job shadowing, and mentorship focused on foundational insurance knowledge, claims operations, and state-specific workers’ compensation regulations.
Observe experienced claims professionals and learn best practices in managing lost time (indemnity) workers’ compensation claims.
Apply newly learned concepts in a controlled, simulated claims environment designed to mimic real-world scenarios.
Achieve key learning objectives and performance checkpoints as you build technical knowledge and professional skills essential for a successful claims career.
Engage with peers, mentors, and cross-functional teams to deepen understanding of the claims process and build professional relationships within the organization.
Begin handling new workers’ compensation claims starting in Week 3 of the program, with claim assignments beginning at an incremental, supportive pace, and inventory gradually increasing as confidence and competency develop.
Take ownership of an evolving portfolio of indemnity claims under close supervision, applying program training to real-world scenarios, including benefit calculations, wage loss evaluations, and return-to-work considerations.
Continue developing skills in analyzing medical documentation, regulatory guidelines, state-specific regulations, and supplemental case materials to determine claim strategy, financial exposure and potential next steps.
Engage in professional communication and strategy development with clients; provide support and empathy to the injured employees; secure key details from medical providers and other key stakeholders to support collaborative, outcome-focused, and empathetic claims handling.
Learn how to interpret and apply client service instructions and carrier guidelines to ensure claims are handled in compliance with expectations, including understanding unique requirements for documentation, communication, and jurisdictional standards across our diverse client base.
Build core skills in setting and adjusting reserves by analyzing claim details, medical data, and potential outcomes, learning how accurate reserving supports financial stewardship and impacts overall claim strategy.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program