Claims Assistant

Holmes Murphy Insurance • West Des Moines, IA

22h

About The Position

Step into a role where your attention to detail and commitment to service truly make an impact—Creative Risk Solutions is looking for a driven Claims Assistant to join our team! In this dynamic position, you’ll be at the heart of the claims process, delivering exceptional customer service to internal teams, insureds, claimants, and partners alike. You’ll play a vital role in supporting adjusters by organizing and managing critical claim documentation, from bills and legal correspondence to photos and reports, while ensuring everything is accurately maintained in the system. If you thrive in a fast-paced environment and enjoy being the backbone of a team working toward the best possible claim outcomes, this is your opportunity to grow with us.

Requirements

• High school diploma; college degree preferred.
• 0-2 years claims experience with strong background in Workers’ Compensation and/or General Liability and Auto coverage preferred.
• Understanding of Workers’ Compensation, General Liability, and Auto insurance coverage, proficiency in claims processing procedures, strong organizational skills for managing multiple tasks simultaneously.
• Invests in the understanding and application of claims principles and practices and insurance coverage interpretation as it relates to consulting, evaluating, and resolving claims.
• Actively contributes to defined workflows, including related processes, procedures, and deliverables, and utilizing resources to deliver a world class client experience and adhering to compliance requirements.

Responsibilities

• Receive, gather, and accurately transmit claims information to the company from insured, claimants, and internal staff promptly.
• Maintain accurate data on the computer system throughout the claim process, including final settlements.
• Generate daily checks for medical payments.
• Compile and interpret reports on designated accounts as requested.
• Handle medical workers’ compensation claims and/or general liability and auto claims across multiple jurisdictions.
• Manage multiple tasks and duties simultaneously with strong organizational skills.
• Assist adjusters with mandatory State Reporting, payment of bills, and managing correspondence with medical providers.

Benefits

• health, dental and vision
• Paid Parental Leave and supportive New Parent Benefits
• Company paid continuing Education & Tuition Reimbursement
• 401k Profit Sharing
• Generous time off practices in addition to paid holidays
• Supportive of community efforts with paid Volunteer time off and employee matching gifts to charities
• DE&I programs
• Consistent merit increase and promotion opportunities
• Discretionary bonus opportunity

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED