ESIS Claims Assistant

Chubb•Cheektowaga, NY

About The Position

ESIS is seeking a detail-oriented and collaborative individual to provide administrative and clerical support to their claims team in a professional, service-focused environment. This role involves supporting efficient claims handling and assisting employees during important moments. The position reports to a Claims Operations Leader or Claims Manager/CVP and does not have direct reports.

Requirements

1–2 years of claims processing experience
Strong customer service skills
Effective written and verbal communication skills with coworkers and external contacts
Strong time management and organizational skills with the ability to work in a fast-paced, high-volume environment
Ability to work independently and make decisions within the appropriate scope of authority
Working knowledge of Windows-based software applications
Strong keyboarding and data entry skills
An applicable resident or designated home state adjuster’s license is required for ESIS Field Claims Adjusters. Adjusters that do not fulfill the license requirements will not meet ESIS’s employment requirements for handling claims. ESIS supports independent self-study time and will allow up to 4 months to pass the adjuster licensing exam.

Nice To Haves

Knowledge of medical terminology preferred
Working knowledge of mainframe systems preferred

Responsibilities

Provide general clerical support to the claims office
Obtain, review, and document claim information
Complete and update records in OMNI as required
Provide administrative and customer service support to claims representatives and team members to help facilitate efficient claims management
Review and index correspondence received in Apollo queues
Serve as backup to Claims Team Assistants as needed