Claims Assistant

The Jonus Group•Worcester, MA

1d•Hybrid

About The Position

Our client, a well-established and highly respected property and casualty insurance carrier, is seeking Claims Assistant to join their Claims Customer Service Center on a temporary-to-permanent basis in Worcester, MA. This is an excellent opportunity to launch or grow your career with a company known for its strong training programs, employee development, and collaborative culture. In this role, you will serve as the first point of contact for customers reporting losses related to auto, home, and business insurance claims.

Requirements

Minimum six months of call center and/or office experience required
Strong verbal and written communication skills
Ability to manage multiple computer applications and dual monitors efficiently
Strong attention to detail and organizational skills
Professional, positive, and customer-focused attitude
Ability to adapt in a fast-paced environment
Team-oriented mindset with a commitment to providing exceptional service

Nice To Haves

Associate degree preferred or currently pursuing higher education
Previous customer service, hospitality, financial services, or office experience preferred

Responsibilities

Manage incoming first notice of loss calls and electronically submitted claims
Assist policyholders, claimants, and agents in a professional and empathetic manner
Gather and document claim details accurately
Coordinate activities such as rental vehicle reservations, appraisal assignments, towing arrangements, and mitigation services
Utilize established workflows and systems to initiate claim handling activities
Identify customer needs and provide appropriate support and guidance
Work closely with internal teams and vendors to ensure a positive customer experience