Claims Appraiser - Auto Estimatics

State Farm • Charlotte, NC

13h • Remote

About The Position

As an Auto Estimator, you will collect vehicle information from repair shops or customers and complete initial and supplemental estimates using photos or in-person inspections. You may be the first point of contact for insureds, explaining coverage, estimating vehicle damage, and guiding them through the claims process while providing customer service. The role uses automated estimating systems, supports claim handlers on vehicle repair issues, and evaluates vehicle damage, repair bids, photo documentation, causation, market value, and reparability.

This is a remote-field position. You will work from home to complete virtual estimates and use a mobile office or vehicle for in-person appointments with body shops and customers. The position is located in the Charlotte, North Carolina territory, and candidates should live within commuting distance. You may be asked to work outside your assigned territory as business needs dictate. Hours of operation may change based on business needs; flexible shifts, overtime, and irregular hours may be required.

Employees must successfully complete required training, applicable proficiency requirements and licensing exams, and required motor vehicle record and background checks.

Requirements

• Experience in auto collision repair, auto damage estimating, and/or auto insurance appraisal.
• Excellent customer service, critical-thinking, and decision-making skills.
• Strong written and verbal communication skills.
• Ability to multitask across technical platforms.
• Accountability and resourcefulness.
• Physical agility to stoop, bend, and perform some physical lifting to evaluate vehicle damage and create repair estimates.
• Valid driver's license.
• Successful completion of required training, applicable proficiency requirements and licensing exams, and required state motor vehicle record and background checks.

Nice To Haves

• Motor Vehicle Physical Damage Appraiser License.
• Knowledge of CCC One and/or Mitchell.
• I-CAR Platinum Certification.

Responsibilities

• Collect vehicle information from repair shops or customers and complete initial and supplemental estimates using photos or in-person inspections.
• Meet with insureds, explain coverage, estimate vehicle damage, and guide them through the claims process.
• Use automated estimating systems to prepare repair estimates.
• Provide technical support to claim handlers on vehicle repair issues.
• Apply knowledge of market value and factors affecting vehicle reparability.
• Evaluate repair bid content, photo documentation, vehicle damage, and causation issues.
• Answer inbound calls and make outbound calls to customers and repair shops.
• Provide customer service throughout the claims process and address inquiries and concerns promptly and professionally.
• Interact with parties who may express strong emotions or concerns about inspections or claim resolutions.
• Work virtually from home and conduct in-person appointments with body shops and customers using a mobile office or vehicle.
• Work outside the assigned territory when business needs dictate, and work flexible shifts, overtime, or irregular hours when required.

Benefits

• Potential annual incentive pay up to 15% of base salary.
• Annual raise and bonus.
• Health and wellbeing programs; State Farm pays most of the healthcare premium and offers multiple medical plan options.
• Vision insurance.
• Dental insurance.
• Telemedicine access.
• Access to mental health professionals 24/7.
• Educational benefits, industry training programs, and tuition assistance.
• Employee resource groups and mentoring.
• Fertility, IVF, and adoption assistance.
• National discount programs.
• Generous time-off policies, including up to 20 days initially earned annually, parental leave, paid holidays, a celebration day, life leave, bereavement leave, and community service/education support days.
• Matching Gift Program, Good Neighbor Grant Program, and Employee Assistance Fund.
• 401(k) plan with company contributions of up to 7% of salary.
• Free financial advisors and financial coaching.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed