Claims Analyst- Real Estate or Construction Vertical, Tampa or Charlotte

Lockton • Charlotte, NC

1d • Hybrid

About The Position

The Claims Analyst will be responsible for providing claim advice to clients, evaluating coverage for loss scenarios, advocating for coverage, and advising clients and internal teams on coverage issues. This role involves evaluating claim processes, authoring solutions for improvement, and negotiating claim handling procedures with insurers and third-party claim administrators. The analyst will also participate in formal presentations to clients, develop Claims Reporting Procedures, and maintain external Client Service Plans. Ensuring adherence to Lockton policies and standards, delivering customer service, and attending various industry and practice meetings are also key aspects of the position.

Requirements

• Construction/multi-discipline claims industry knowledge and contacts
• An eagerness and enthusiasm to learn and be a part of the Risk Services Claim Practice
• Strong interpersonal skills and ability to communicate effectively and professionally, both verbally and in writing
• An ability to excel at multi-tasking, adapting to change and working on tight deadlines to meet our clients’ needs
• An ability to manage time, prioritize and ensure that deadlines are met without compromising quality
• Willingness and ability to expand knowledge and effectiveness in the commercial insurance industry by successful completion of extended classes and workshops related to insurance
• Bachelor’s degree in a business-related program or equivalent education and/or experience required.
• 3 – 7 years claim experience with insurance broker, carrier, carrier or third-party claim administrator
• Strong knowledge of commercial property/casualty coverages and claims
• Familiarity with construction claims, contracts, project management and industry best practices
• Knowledge with supporting Sr. Claim Consultants with Chapter 558(Florida Statute) construction defect claims
• Working knowledge of Microsoft products (Word, Excel, Outlook) or similar software applications
• Demonstrated ability to report claims to the appropriate insurance carriers accurately and promptly on behalf of Lockton clients
• Ability to organize, analyze & present claims/loss data
• Utilization of carrier and TPA on-line systems to monitor claim progression and deliver reports
• Proven ability to organize & manage time in order to meet deadlines
• Demonstrated ability to understand and execute oral and written instruction
• Demonstrated professional and tactful negotiation and persuasion skills
• Demonstrated interpersonal communication skills and ability to interact with Associates at all levels of responsibility
• Ability to communicate professionally with internal and external clients and develop strong client relationships
• Demonstrated analytical and problem-solving skills, including research and investigation
• Demonstrated understanding of when to proceed alone and when to involve other Associates
• Extensive insurance industry knowledge through experience and/or course work
• Demonstrated ability to instill confidence and comfort in external clients so that clients look to Lockton not just as an insurance broker, but as a business partner

Nice To Haves

• Industry designations a plus: AIC, CIC, ARM, CRIS or CPCU

Responsibilities

• Providing claim advice to clients including evaluating coverage for loss scenarios, advocating for coverage including authoring responses to adverse coverage positions & advising clients and internal teams on coverage issues
• Evaluate claim processes and author solutions for improvement. This includes negotiating best in class claim handling procedures with insurers and third-party claim administrators.
• Participate in formal presentations to prospective and current clients. Examples are Claim Strategy Meetings, Claim Service Capabilities Presentations & Claim Kick-off Meetings.
• Development of Claims Reporting Procedures for external clients
• Developing and maintaining agreed upon external Client Service Plans
• Ensure that Lockton policies, procedures and standards are followed
• Deliver customer service as directed
• Attend Construction Practice meetings, Risk Control Service meetings, educational workshops, and industry and trade meetings

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level