Claims Analyst II, Commercial Marine
About The Position
AIG Canada has launched careers and developed future leaders for 60 years. At AIG, we are reimagining the way we help customers to manage risk. Join us as a Claims Analyst II, Commercial Marine to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team. Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency.
Requirements
- 3+ years of experience adjusting Marine losses
- Excellent oral and written communication skills.
- Demonstrated focus and commitment to customer satisfaction.
- Demonstrated organizational skills; the ability to manage and prioritize workload and diary management
- Outstanding problem solving and decision-making skills and the ability to work independently on matters within granted authority
- AMF Adjuster’s License (5A) if based in Quebec
- Must have the ability to travel as needed (5%)
Nice To Haves
- Fluency in English/French is considered an asset
Responsibilities
- Manage new and existing Commercial Marine claims, which will also involve Property and some Energy losses.
- Marine losses will include, Hull, General Average, Cargo, and Inland Marine matters
- Evaluate coverage, reserves, perform detailed claim investigations, and document the file appropriately.
- Ability to communicate effectively verbally, and in writing with customers, brokers, underwriting, and all business partners.
- Demonstrate customer service commitment by timely response to calls, emails, and letters.
- Handle claims in accordance with established corporate best practices, claim handling guidelines, as well as strict adherence to all compliance and regulatory requirements.
- Ability to make decisions and work independently within assigned authority and contribute effectively to the team.
- Assign and confer with legal counsel on claims requiring litigation, adhere to litigation guidelines, and attend mediations as required.
Benefits
- Competitive benefits
- Total Rewards Program
- Benefits focused on health, wellbeing and financial security
- Professional development
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
