Claims Advocate

Haylor Freyer & Coon•Syracuse, NY

About The Position

At Haylor, Freyer & Coon, we believe that talented, caring people make all the difference. HF&C is a Top 100 Independently Owned Insurance Agency, recognized as Best Place to Work on a National, State and Local level. We have recently expanded to a state of the art office in downtown Syracuse. The Employee Owners of HF&C are looking to add a dynamic, progressive Claim Advocate to our team. HF&C offers an outstanding compensation package and a complete benefit package, highlighted by medical and life insurance, short and long term disability, wellness programs, section 125 benefits, 401(K) retirement plan, ESOP contribution, PTO and opportunities to be involved in community based charitable work projects. The Claim Advocate shall support our clients throughout the claim process, partnering with the carrier, to ensure timely settlement under the broadest interpretation of the applicable policy provisions. This includes providing the appropriate service to our customers for claim reporting, providing timely and meaningful claim status updates, as well as consulting with our clients and carrier partners to influence favorable outcomes.

Responsibilities

Assist Clients in Reporting Claims: Assess claim scenario, identify appropriate line of coverage and follow procedures for accurate and timely claim reporting
Adhere to special claim handling procedures for each client and carrier
Provide Adjuster information and contact to clients upon receipt of carrier acknowledgements
Read and interpret policy language to evaluate coverage: Find coverage for clients by reading and interpreting multiple coverage forms and lines
Identify potential coverage gaps to advise clients and producers
Ability to explain coverage to clients in laymans terms
Advocate for clients: Monitor claims for timely and accurate settlements
Proactively communicate with our clients and stakeholders with status and plans of action
Advocate on behalf of our clients for favorable outcomes
Claim Reviews: Monitor, evaluate, and advise clients of claim trends
Discuss specific claims with action plans or anticipated outcomes
Offer potential solutions to minimize future risks
Participate in projects that improve internal quality and lead to better client service
Continual self-development through formal and informal training and development