Senior Claims Advocate

Gallagher • West Des Moines, IA

1d

About The Position

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

The Senior Claims Advocate administers information from clients by phone, email and fax in order to process insurance claims; work with clients, adjusters, and Producers on claims status, problems, and questions. Additionally, this role is responsible for managing claims, collaborating with insureds and assisting with problem solving in conjunction with team leaders.

Requirements

• Bachelor's Degree and 5-8 years of related experience, or equivalent combination of education and experience
• Must meet any local or state license/designation requirements.
• Tech savvy; ability to learn multiple systems including Microsoft Office Suite and Agency Management software
• Strong organization and communication skills

Responsibilities

• Reports claims for clients and works directly with both insureds and claimants to identify new claims.
• Reviews claim forms and related documents for completeness and calls or writes insured or other involved persons for missing information and posts or attaches information to claim file.
• Follows up on claims to secure Adjuster and claim number and updates claim reporting information for companies when necessary.
• Follows up on claim acknowledgements and adjuster assignments for large claims as appropriate.
• Serves as contact for Adjuster and Insured for claims related issues.
• Resolves coverage questions in order to provide best possible claim outcomes for clients.
• Prepares claims information for presentations as requested.
• Resolves customer claim issues in coordination with Claim Manager/Team Leader in order to reduce E&O exposure.
• Manages complex claims and accounts.
• Other duties as assigned.

Benefits

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
• Charitable matching gift program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level