Claims Advocate

Waymo • San Francisco, CA

1d • Hybrid

About The Position

Waymo is an autonomous driving technology company with the mission to be the world's most trusted driver. Since its start as the Google Self-Driving Car Project in 2009, Waymo has focused on building the Waymo Driver—The World's Most Experienced Driver™—to improve access to mobility while saving thousands of lives now lost to traffic crashes. The Waymo Driver powers Waymo’s fully autonomous ride-hail service and can also be applied to a range of vehicle platforms and product use cases. The Waymo Driver has provided over ten million rider-only trips, enabled by its experience autonomously driving over 100 million miles on public roads and tens of billions in simulation across 15+ U.S. states. At Waymo Insurance, you will work on the cutting edge of emerging risk and related issues surrounding our transformational autonomous driving technology and help drive our business lines forward from technology ideation through scaled commercial deployment. We partner with our legal, public policy, safety, security and privacy experts to evaluate and manage risks for the autonomous driving world to come, advising on insurance trends, evaluating and quantifying product liability, auto, cyber and related risks to ensure we build the appropriate risk and insurance frameworks to support and protect our users around the world. We collaborate with our business development, product partnership, strategy and operations teams in the execution of our business plans to ensure the company's interests are well protected from existing, new and emerging risks. We support the legal, policy and regulatory teams as they optimize our exposure in line with our risk appetite through the review of contracts, evaluation and shaping of emerging law and regulation at both the state and federal level. And we anticipate, quantify and mitigate emerging risk by maintaining active relationships and frequent contact with insurance and AV industry partners. In this hybrid role, you will report to a Claims Manager within the Risk & Insurance Team.

Requirements

• 7+ years of professional experience, preferably in claims, with a deep focus on identifying systemic financial and legal exposures within large-scale operations.
• Proven track record in mapping end-to-end operational workflows, identifying structural bottlenecks, and architecting scalable enhancements to improve organizational throughput - which may include experience in business process re-engineering (BPR).
• Advanced competency in the forensic triage of complex, high-exposure incidents. Skilled at distilling fragmented data into actionable insights, identifying critical "red flag" issues, and executing sophisticated, data-backed negotiation and settlement strategies.
• High-EQ communicator adept at navigating matrixed environments and building consensus among disparate stakeholders (internal leadership, external partners, and legal counsel) to drive unified strategic outcomes.
• Robust experience managing high-volume project inventories while maintaining rigorous SLA (Service Level Agreement) compliance. Experienced in the strategic oversight of third-party vendors and external partners, ensuring both technical excellence and fiscal accountability.

Nice To Haves

• Claim experience with a carrier or in the mobility space
• Insurance designations like a CPCU.
• An advanced degree, like a JD, GSB and/or MS&E

Responsibilities

• Review and triage of claims that are presented against Waymo to understand the exposure, how to respond to those claims and how best to protect Waymo, both through claim handling/payment and defense.
• Provide oversight to claim handling partners to ensure that claims are handled within SLAs and meet Waymo’s expectations
• Handle escalations through professional interactions with riders and customers - showing empathy, understanding, and having the knowledge to assist in a variety of situations and manners.
• Help to create strategies, tools and processes (documenting all) to handle the unique nature of claims involving an autonomous vehicle.

Benefits

• relocation assistance is available for qualified candidates.
• Waymo employees are also eligible to participate in Waymo’s discretionary annual bonus program, equity incentive plan, and generous Company benefits program, subject to eligibility requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior