Claims Advocate - Professional & Executive

Hub International Insurance•Boston, MA

18h

About The Position

At HUB International, we are a thriving community of entrepreneurs driven by purpose and passion, providing a broad array of insurance, retirement, and wealth management products and services. We invest deeply in our people, empowering them to learn, grow, and make an impact. As one of the world’s largest insurance brokers with over 20,000 professionals across 570+ offices in North America, HUB offers a unique blend of big-company resources and entrepreneurial spirit, fostering innovation through industry-leading technology, collaboration, and centers of excellence. We are seeking a Claims Advocate to join our Specialty Claims Team. This client-facing role within the Claims Department involves applying experience in policy language interpretation, coverage analysis, advocacy, coverage and dispute resolution. The successful candidate will act as a liaison between clients, adjusters, lawyers, and insurance companies, managing claims and providing other related client services. Experience handling professional and executive liability claims is essential. The Claims Department's mandate is to deliver claims consulting services to clients and advocate for them in resolving issues such as coverage disputes, policy interpretation, and settlement disputes.

Requirements

Post-secondary education (J.D. required)
8-12 years of experience handling financial lines claims and related coverage issues within the insurance industry
Holds or commits to obtain appropriate provincial license within probationary period
Knowledge and/or experience with professional and management liability lines of insurance coverage with detailed understanding of the following coverages: Directors & Officers, Errors & Omissions, Employment Practices, and Fiduciary Liability
Possesses excellent knowledge of coverage and analytical skills in policy interpretation
Aware of relevant insurance legislation and major insurance-related court decisions
Prior experience in claims consultation with larger risk accounts
Strong communication skills - both verbal & written, as well as effective time management and organizational practices
Results-oriented with strong client service emphasis and focus
Excellent interpersonal and strong negotiating skills

Responsibilities

Claims advocate and facilitator on behalf of client
Consultation with clients on claim issues involving Directors & Officers, Errors & Omissions, Employment Practices, and Fiduciary coverages
Review and recommend solutions to coverage, quantum and claim handling management issues
Negotiate with insurers, adjusters and lawyers to expedite and obtain fair settlement of claims
Participate in sales presentations to prospective clients
Assist the client in preparing special claims servicing instructions focusing on the client’s specific needs and taking into consideration the structure of their insurance programs
Review and comment on policy wordings for account teams
Review of claims with clients/insurers/loss adjusters regularly