Claims Advocate - Professional & Executive

HUB International•Boston, MA

About The Position

Discover a Career That Empowers You — Join HUB International! At HUB International, we’re more than just an insurance brokerage firm — we’re a thriving community of entrepreneurs driven by purpose and passion. Every day, we help individuals, families, and businesses protect what matters most by providing a broad array of insurance, retirement, and wealth management products and services. But we don’t stop there — we also invest deeply in our people. Here, your career is in your hands. You’ll be empowered to learn, grow, and truly make an impact. Whether you're supporting a local business or helping a national client navigate complex risk, you’ll be backed by the strength of a global firm and the heart of a regional team. As one of the world’s largest insurance brokers — and a proud Stevie Award-winning workplace — HUB offers a unique blend of big-company resources and entrepreneurial spirit. With over 20,000 professionals across 570+ offices in North America, we bring together industry-leading technology, a strong culture of collaboration, and centers of excellence that fuel innovation. Explore your future with HUB International. Let’s grow together. If you're ready to be part of a company where your voice matters, your work has purpose, and your potential has no limits — HUB is the place for you. We currently have an opportunity for a Claims Advocate to join our Specialty Claims Team. Position Summary Working within the Claims Department in a client-facing role, the successful candidate will apply their experience in providing interpretation of policy language, coverage analysis, advocacy, coverage and dispute resolution, act as liaison between clients, adjusters, lawyers and insurance companies, claims management and other related client services. A successful candidate will have experience handling professional and executive liability claims. The Claims Department's mandate is to deliver claims consulting services to clients, and advocate for our clients in resolving any issues relating to their loss, i.e., coverage disputes, policy interpretation, settlement disputes, etc.

Requirements

Post-secondary education (J.D. required)
8-12 years of experience handling financial lines claims and related coverage issues within the insurance industry
Holds or commits to obtain appropriate provincial license within probationary period
Knowledge and/or experience with professional and management liability lines of insurance coverage with detailed understanding of the following coverages: Directors & Officers, Errors & Omissions, Employment Practices, and Fiduciary Liability
Possesses excellent knowledge of coverage and analytical skills in policy interpretation
Aware of relevant insurance legislation and major insurance-related court decisions
Prior experience in claims consultation with larger risk accounts
Strong communication skills - both verbal & written, as well as effective time management and organizational practices
Results-oriented with strong client service emphasis and focus
Excellent interpersonal and strong negotiating skills

Responsibilities

Claims advocate and facilitator on behalf of client
Consultation with clients on claim issues involving Directors & Officers, Errors & Omissions, Employment Practices, and Fiduciary coverages
Review and recommend solutions to coverage, quantum and claim handling management issues
Negotiate with insurers, adjusters and lawyers to expedite and obtain fair settlement of claims
Participate in sales presentations to prospective clients
Assist the client in preparing special claims servicing instructions focusing on the client’s specific needs and taking into consideration the structure of their insurance programs
Review and comment on policy wordings for account teams
Review of claims with clients/insurers/loss adjusters regularly