Claims Advisor - Real Estate

BFL CANADA•Calgary, AB

6d•Hybrid

About The Position

The purpose of this position is to serve as a liaison between the client, adjusters, vendors and insurers in resolving incidents and claims while performing various tasks related to the fair, equitable and timely settlement of incidents and claims on BFL CANADA Real Estate accounts and promoting BFL CANADA as the broker of choice.

Requirements

University degree or Professional insurance designation
Minimum 5 years claims experience
Level 2 license or applicable provincial license requirements
Experience with higher value and complex claims
Excellent technical knowledge, attention to detail and precision
Exemplary analytical and problem solving skills
Proven ability to work collaboratively and professionally with clients, team members and others within the organization
Strong verbal and written communication skills
Effective time management and organizational skills
Client centric and service oriented perspective
Ability to work calmly under pressure

Responsibilities

Upon notification of a new claim, reviews the relevant policy and gathers all necessary facts and information and contacts the insurer.
Conducts analysis of claims and coverage in order to provide effective solutions to coverage issues.
Provides technical expertise to clients regarding claims coverage.
Communicates effectively and professionally with the client and Client Management team regarding notification, progress and resolution of claims.
Builds and maintains excellent working relationships with adjusters and insurers and solicitors.
Negotiates payments and reimbursements with the insurers on the client’s behalf.
Liaises with the Accounting department to ensure proper settlement of claims.
Provides assistance, mentorship and support to other members of the Claims team.
Participates in presentation to prospective clients and/or associations, as needed.
Maintains current and accurate files and documentation for each claim in LEO.
Prepares claims reports as required.