Claims Administrator
About The Position
The Claims Administrator is responsible for managing all aspects of international cargo claims, including intake, documentation, communication, and resolution. Acting as a subject matter expert, the role ensures claims are handled in accordance with industry standards while actively engaging with carriers, insurers, and internal stakeholders to achieve timely and favorable outcomes. The position emphasizes education, transparency, and proactive communication to support both internal teams and clients throughout the claims lifecycle. Additionally, the Claims Administrator supports client retention and risk mitigation by ensuring cargo loss and damage claims are handled professionally, efficiently, and with a strong customer focus. Through effective communication, negotiation, and process management, this position helps transform potentially negative client experiences into positive outcomes, even when financial recovery is not achieved.
Requirements
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Experience with transportation management systems (e.g., CargoWise, GlobalLink)
- Ability to manage claims tracking systems and data logs
- Strong understanding of cargo claims processes and insurance requirements
- Knowledge of filing deadlines, liability rules, and recovery procedures
- Strong communication and negotiation skills
- Ability to analyze claims data and manage documentation workflows
- Acts as a subject matter expert and resource across all branch offices
- Provides guidance and informal training on claims processes
- Demonstrates strong individual accountability and ownership
- 5+ years of administrative or operational experience in cargo claims, transportation, or insurance
- Experience handling ocean, air, or inland cargo claims
- Strong knowledge of cargo insurance policies, claims filing deadlines/procedures and third-party recovery
- Ability to negotiate settlements and manage loss recovery activities
- Proficiency in Microsoft Office and transportation management systems
- Strong data analysis skills
Nice To Haves
- Bachelor’s degree in a relevant field
- Professional certification (e.g., Lloyd’s Claims Administrator or similar)
Responsibilities
- Serve as a primary point of contact for claims-related inquiries from clients and internal teams
- Guide clients through the claims process, setting expectations and providing education on outcomes
- Deliver a high level of service to maintain trust and strengthen client relationships, particularly during challenging situations
- Receive, log, and manage all cargo claims in the claims tracking system (e.g., SharePoint Claims Log)
- Assemble and maintain complete claims files, including all supporting documentation
- Ensure timely notification to carriers and liable parties within required deadlines
- Track claim progress and manage follow-ups to drive timely resolution
- Investigate claims to determine liability, root causes, and appropriate resolution paths
- Negotiate with carriers, insurers, and third parties to secure favorable settlements
- Analyze claim denials and communicate findings clearly, including preventative recommendations
- Coordinate with branch offices, clients, carriers, and insurance providers to gather information
- Educate internal teams on claims processes and best practices
- Maintain clear, professional, and timely communication with all stakeholders throughout the claims lifecycle
- Ensure accuracy and completeness of claim submissions and documentation
- Process settlements, including securing client releases and submitting payment requests
- Maintain accurate and up-to-date claims logs and reporting
- Support financial recovery efforts while minimizing risk exposure
- Perform other duties as assigned.
Benefits
- Great Place To Work certification for thirteen years
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
