Claims Administrator
About The Position
Claims Administrator – Property & Casualty Hybrid | 2 Days a week in our Tacoma Office At Alera Group, we help businesses navigate risk with confidence. Within our Property & Casualty division, our Claims teams play a critical role in guiding clients through challenging moments with clarity, responsiveness, and care. We’re hiring a Claims Administrator — an entry point into a Claims career — for our Propel platform, supporting internal teams and clients with accuracy, organization, and service excellence. This role is ideal for someone with strong customer service instincts, attention to detail, and an interest in building a long-term career in claims. About Alera Group Founded in 2017, Alera Group has grown to become the 14th largest broker of U.S. business. We are passionate about our clients’ success in Employee Benefits, Property & Casualty Insurance, Retirement Plan Services, and Wealth Services. With offices nationwide, our collaborative approach allows us to deliver national strength with local service. Why Alera Group – Property & Casualty Career Foundation: Start your Claims career with hands-on exposure to claim intake, carrier communications, and claims systems. Growth & Development: Receive structured learning support, including ongoing continuing education and mentorship from experienced Claims professionals. Team-Centered Culture: Work in an environment that values responsiveness, teamwork, and positive client relationships. If you’re looking to build a meaningful career in Property & Casualty Claims and want to grow in a supportive, team-driven environment, we’d love to connect.
Requirements
- Six months of insurance or claims-related experience or one year of general office/customer service experience
- Basic proficiency in Microsoft Office (Excel, Word, Outlook)
- Strong organizational skills and ability to manage multiple tasks
- Ability to follow procedures and complete daily responsibilities independently
- Commitment to completing 10 hours of continuing education annually (in coordination with the Claims Administrative Team Lead)
- Detail-oriented and process-driven
- Customer-focused with a professional demeanor
- Strong time management and prioritization skills
- Willingness to learn and grow within the Claims function
- Team-oriented mindset with a positive approach
Nice To Haves
- Experience working within insurance agency or brokerage environments
- Familiarity with claims or agency management systems such as ImageRight or Sagitta
- Strong verbal communication skills and comfort handling inbound inquiries
Responsibilities
- Review, assign, and enter new claims into the claims management system
- Ensure timely and accurate claim set-up and documentation
- Maintain data integrity across claims platforms
- Answer and respond to incoming phone inquiries, including new claim set-ups and general questions
- Review carrier documents and correspondence, directing materials to the appropriate Claims team members
- Foster positive and professional relationships with internal and external clients
- Sort and distribute electronic mail efficiently
- Maintain the rock chip program and related documentation
- Support additional administrative tasks as assigned
- Independently prioritize daily work while following established procedures
Benefits
- Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off and much more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
