Claims Administrator - Med Only Claims

Cottingham & Butler•Dubuque, IA

About The Position

CBCS, a division of Cottingham & Butler, is growing — and we’re looking for driven individuals to join our Workers’ Compensation team as Claims Administrators. In this role, you’ll be trained to investigate, evaluate, and resolve medical-only claims while delivering the high‑quality service our clients expect. No insurance experience? No problem. We will teach you the technical side — what matters most is your ability to think critically, communicate clearly, and take ownership of your work. The ideal candidate will have prior experience in a business setting or prior claims handling experience, a competitive spirit, and thrive in a fast-paced professional business environment. If you come from an insurance background that’s great! However, we understand that most people don’t which is why we are willing to train you on the technical details. It’s more important to us that you embody the right personal characteristics. While we don’t expect you to be perfect in every aspect of the job right away, the aforementioned traits are essential for success in the role. At Cottingham & Butler, we sell a promise to help our clients through life’s toughest moments. To deliver on that promise, we aim to hire, train, and grow the best professionals in the industry. We look for people with an insatiable desire to succeed, are committed to growing, and thrive on challenges. Our culture is guided by the theme of “better every day” constantly pushing ourselves to be better than yesterday – that’s who we are and what we believe in. As an organization, we are tremendously optimistic about the future and have incredibly high expectations for our people and our performance. Our ability to grow as a company, fuels investments in new resources to better serve our clients and provide the amazing career opportunities our employees want and deserve. This is why we are a growth company and why we are committed to being better every day.

Responsibilities

Reviewing and evaluating medical-only claims to understand what occurred
Communicating with injured workers, medical providers, and clients
Documenting claim activity accurately and consistently following CBCS Best Practices
Making timely decisions within your assigned authority to resolve claims efficiently
Submitting required state EDI filings and supporting Medicare compliance
Identifying when a claim should be upgraded for further investigation or lost‑time consideration
Evaluating potential subrogation opportunities and escalating when appropriate
Meeting performance benchmarks for contact, reserving, and claim closure