Claims Adjuster Trainee

Frontline Insurance Managers Inc. • Lake Mary, FL

18h • Onsite

About The Position

At Frontline Insurance, we are on a mission to Make Things Better, and our Claims Adjuster Trainee plays a pivotal role in achieving this vision. We strive to provide high quality service and proactive solutions to all our customers to ensure that we are making things better for each one. What makes us different? At Frontline Insurance, our core values – Integrity, Patriotism, Family, and Creativity – are at the heart of everything we do. We’re committed to making a difference and achieving remarkable things together. If you’re looking for a role, as a Claims Adjuster Trainee, where you can make a meaningful impact and grow your career, your next adventure starts here!

Requirements

• Bachelor’s degree is preferred or minimum one year of work or customer service experience.
• Strong organizational, time management, and communication skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Ability to work independently and collaboratively in a fast-paced, high-volume environment.

Responsibilities

• Complete onboarding and obtain required state licensing.
• Learn insurance policy provisions and coverage details.
• Apply specific regulations and complete final evaluation.
• Develop skills for effective client interaction and support.
• Understand end-to-end claims process and system navigation.
• Gain knowledge of building components and materials.
• Learn fundamentals of property damage estimation.
• Acquire techniques for gathering and evaluating claim evidence.
• Assess policy coverage and determine claim applicability.
• Understand recovery processes and liability principles.
• Learn strategies for resolving conflicts and claim disputes.
• Participate in on-site inspections and fieldwork procedures.
• Obtain the Florida Adjuster’s license within 60 days of hire.
• Obtain all other required state licenses within 90 days of hire.
• Deliver empathetic, customer-focused service throughout the claim lifecycle: coverage analysis, investigation, evaluation, reserving, negotiation, and resolution.
• Apply policy interpretation and coverage evaluation skills to ensure fair and transparent claim outcomes.
• Conduct thorough claim investigations, including on-site inspections, recorded statements, and other evidence gathering.
• Utilize estimating tools and systems to assess property damage accurately.
• Collaborate with team members and stakeholders to resolve disputes and support subrogation and liability processes.
• Maintain compliance with internal quality standards and state regulations.
• Assist with catastrophe operations as required, including, but not limited to working extra hours during major events or deploying to affected areas to help policyholders.

Benefits

• Company-sponsored Medical, Dental, Vision, Life, and Disability Insurance (Short-Term and Long-Term).
• 401k Retirement Plan with a generous match.
• Four weeks of PTO.
• Pet Insurance for your furry family members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level