Claims Adjuster I

City of Colorado Springs • Colorado Springs, CO

18h

About The Position

Join our dynamic Human Resources (HR) Risk Management team as we seek talented and driven individuals to fill our Claims Adjuster I position! You will handle liability, worker's compensation, and subrogation claims in this crucial role through meticulous investigation, skillful evaluation, and decisive disposition. You will play a pivotal role in making informed decisions pertaining to the City’s liability and authorizing settlements based on verifiable damages. This position requires an enthusiastic, detail-oriented, and motivated self-starter with a desire to learn, a high level of accuracy, and strong technical skills. If you are ready to bring your expertise to a role that makes a significant impact, we want to hear from you! This position is subject to budget required furloughs to be implemented in the 2026 calendar year. Come explore the possibilities a career with the City of Colorado Springs can offer! We're an accredited pay equity employer! Your starting pay will be within the posted hiring range based on your years of experience and education. See the full potential of growth for this position here: 2026 Salary Schedule

Requirements

• Knowledge of: Colorado Governmental Immunity Act (CGIA)
• The Colorado Workers’ Compensation statutes and rules
• Claims investigation to determine liability, compensability, negotiate, and settle claims according to city's and state’s laws, policies and procedures
• Pertinent federal, state, and local laws, codes and regulations
• Principles and procedures of record keeping evidence preservation, and technical report preparation
• Modern office technology and supporting software programs and database applications
• Ability to: Learn and apply pertinent federal, state, and local laws, codes and regulations
• Apply the Colorado Governmental Immunity Act (CGIA) to incoming claims to determine the city's immunity
• Apply Colorado Workers’ Compensation statutes to incoming employee injury reports to determine compensability
• Stay up to date on requirements pertaining to claims law, state compensation law, policies, procedures, benefits, and damage assessment methods
• Read and review property and auto estimates for damage
• Review medical notes as they apply to claims
• Seek information from various sources and initiate projects
• Engage in advanced negotiating and settlement meetings
• One year of full-time professional analytical experience processing and adjusting liability, workers' compensation, benefits, and/or insurance claims, including experience in a medical and/or behavioral health setting.
• Bachelor's degree from an accredited college or university
• We value a diverse range of qualifications and experiences. Our organization views each year of further education as equivalent to each year of relevant work experience, and each year of additional relevant work experience as equivalent to each year of required education.

Nice To Haves

• Experience handling liability and subrogation claims
• Public sector Risk Management experience
• Experience using Origami
• Experience with Microsoft Office applications
• Strong negotiating and settlement skills

Responsibilities

• Investigate liability claims against the City; schedule interviews with City staff, claimants, and the public, virtually and in-person, for the purpose of data collection; and analyze and evaluate the city's liability exposure and compensatory damages
• Investigate employee injury (Workers’ Compensation) claims, determine compensability, coordinate treatment, and process filings as necessary
• Participate in subrogation of claims for the City by actively pursuing third parties for payment
• Assess and evaluate the facts, damages, and extent of injuries and property damage
• Recommend/set reserves in determining legal rights of recovery; monitor and assess claim reserves throughout the claim life
• Mitigate, negotiate, and prepare settlement agreements up to established authority levels
• Respond to public and staff inquiries in a courteous and timely manner; provide information within the area of assignment
• Thoroughly document claim activity in claims database; provide prompt detailed responses to appropriate parties including claimants and attorneys
• Work with employees, citizens, stakeholders, the Division of Workers’ Compensation, and attorneys to review and settle claims
• Document files; provide a sound tracking system for reporting and closing cases; and establish and maintain record
• Ensure compliance with all federal, state, and local laws, codes, and regulations
• Other duties as assigned

Benefits

• additional compensation depending on the position, area of assignment, and specific job assignments, including shift differential, pay differential, acting or lead, special assignment, hazard pay, longevity, cell phone allowance, uniform allowance, relocation, awards, standby, call out, compensatory time off, tuition, overtime, extra duty, incentive, holiday premium, proficiency, and vacation sell back.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level