Claims Adjuster I – Auto Property Damage (Remote)

Ccmsi • Dallas, TX

2d • Remote

About The Position

The Multi-Line Claim Representative I is responsible for the investigation and adjustment of assigned multi-line claims within a national, multi-account environment. This role manages claims from assignment through resolution (cradle to grave) while operating under established CCMSI claim handling standards and supervision. This position is designed for early-career adjusters with foundational claim handling experience, including auto property damage (PD), who are developing their technical skills across multiple jurisdictions. The role includes a steady caseload (100–125 claims) with low to moderate complexity. The ideal candidate is highly organized, detail-oriented, and able to maintain an active diary while progressing claims efficiently in a fast-paced environment. This role may serve as a development position for future advancement into a Multi-Line Claim Representative II or more senior claim roles. This is a true claims adjuster role responsible for cradle-to-grave claim handling and is not an HR or consulting position.

Requirements

• 1–3 years of claim handling or insurance-related experience
• Experience handling auto property damage (PD) claims required
• Ability to manage a caseload of 100–125 claims in a fast-paced environment
• Strong organizational skills and ability to maintain an active diary/workflow
• Self-starter with strong attention to detail and follow-through
• Strong verbal and written communication skills
• Ability to prioritize tasks and manage multiple responsibilities
• Proficiency in Microsoft Office applications
• Reliable, predictable attendance during assigned client service hours
• Current adjuster license in home state
• Ability to provide NPN (National Producer Number)

Nice To Haves

• Experience working in a TPA environment
• NY Adjuster license is a big plus
• Familiarity with multi-line claim handling
• Experience working across multiple jurisdictions
• Intermediate Excel skills
• Bilingual (Spanish) is a plus, but not required

Responsibilities

• Investigate, evaluate, and adjust assigned multi-line claims in accordance with CCMSI standards and client guidelines
• Manage claims cradle to grave across multiple accounts and jurisdictions
• Apply foundational knowledge of coverage and liability principles
• Maintain an active and accurate claim diary, ensuring timely follow-up and file progression
• Establish and maintain reserves within authority guidelines
• Review invoices, damage estimates, and other claim-related documentation for accuracy and relevance
• Negotiate settlements within designated authority levels
• Issue payments in accordance with CCMSI procedures and industry standards
• Identify and pursue subrogation opportunities where applicable
• Maintain accurate and timely documentation in the claim system
• Prepare claim updates, reports, and summaries as required
• Communicate effectively with clients, claimants, and internal stakeholders
• Ensure compliance with service commitments and corporate claim handling standards

Benefits

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy)
• 10 paid holidays in your first year
• Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) and Employee Stock Ownership Plan (ESOP)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed