Claims Account Representative 1

State of Ohio • Columbus, OH

11d • Hybrid

About The Position

The Ohio Attorney General's Office is seeking candidates for two Claims Account Representative 1 positions in the Collections Enforcement Section. The successful candidates will provide customer service to Ohio constituents to collect certified delinquent taxes and debts owed to state agencies. These positions will work a hybrid in-person/remote schedule, with potential changes based on training and operational needs. The positions will be headquartered in Columbus, Cleveland, Cincinnati, Toledo, or Boardman. The Ohio Attorney General's Office is a dynamic organization that offers career opportunities across many different disciplines to people from all backgrounds and experiences. We do not discriminate in any way. All people are equal under the law, and it is so at the AGO. This is a workplace where talent gains you entry and performance determines your career path. Staff can join and lead employee resource groups and participate in online or in-person events to learn about the experiences of others. Employees of the Attorney General's Office must have been in their current positions for at least 12 months in order to be eligible for consideration. The Attorney General's Office may fill additional, similar positions as a result of this posting. The Ohio Attorney General’s Office is an Equal Opportunity Employer.

Requirements

• High school diploma and 12 months experience in collections or 12 months training in collections, public relations and/or office practices and procedures
• 1 course or 3 months training in English composition and grammar or business communication
• Formal education in arithmetic to include addition, subtraction, multiplication, division, fractions, and decimals
• 4 months experience or 4 months training in use of personal computer, calculator and telephone equipment
• Customer service skills
• Listening skills
• Responsiveness skills
• Confidentiality skills
• Customer focus skills
• Verbal communication skills

Nice To Haves

• Completion of associates core program in business administration, communications, English or related fields
• Equivalent of Minimum Class Qualifications for Employment noted above

Responsibilities

• Collects delinquent taxes and/or monies owed to state agencies
• Handles sensitive telephone and in-person contacts with general public, clients, accountants, and attorneys to collect delinquent debts (e.g., accesses, reviews, and updates account information on video display terminal)
• Performs skip tracing, investigates, traces, and verifies debtor location (e.g., uses various methods to locate and verify information)
• Maintains accounts on debt owed to State (e.g., reviews inventory daily to determine status of payments and maintains daily log sheet for supervisor)
• Issues praecipes and cites permits
• May assign and/or reassign cases and/or assessments to special counsel when necessary
• Negotiates repayment with debtor, legal, and/or other government representatives
• Closes accounts which have made restitution
• Performs general clerical tasks (e.g., reviews correspondence and checks, sends correspondence, provides general information, filing, answers telephones, and photocopies)

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED