Claims Account Executive

Marsh McLennan•Atlanta, GA

3d•Hybrid

About The Position

Marsh McLennan Agency is seeking a Claims Account Executive for their McGriff Specialty division. This role involves developing and fostering strategic client relationships, understanding client needs to provide tailored recommendations, and managing claims within the upper and Jumbo segments with minimal supervision. The Claims Account Executive will also enhance client relations, direct carrier-provided claim adjusting services, confirm coverage, manage claims to positive outcomes, and develop written responses for reservation of rights letters and coverage denials. Additionally, the role includes providing educational presentations on policies and risk management, mentoring internal consultants, conducting cost of risk studies, and maintaining client satisfaction. The position also supports sales and service marketing efforts and requires staying updated on insurance and risk management trends.

Requirements

Bachelor's degree or equivalent work experience
Ten years of experience in a claim adjusters role or broker claim consulting role
Insurance Adjuster's License and licensed in accordance with local requirements
Multi-line claim experience
In-depth understanding of claim best practices and able to read and interpret complicated policies and insurance contract
Understand and apply computer and communications technology applicable to the position
Superior writing skills to convey and explain complex issues and ideas
Excellent deductive reasoning skills and problem solving ability

Nice To Haves

Experience in insurance carrier underwriting
Continuing Education and professional associations to stay abreast of insurance claims matters
Prior brokerage experience
Associate in Risk Management (ARM) or Associate in Claims (AIC) designation

Responsibilities

Develop, foster strategic client relationships, understanding client's business sufficiently to provide studies and recommendations focused on specific client needs, ensuring accuracy, timeliness of client related communications.
Handle all claims within the upper and Jumbo segments with little direct supervision.
Enhance McGriff Insurance Services Inc.'s relations with key customers; and assist in the direction of carrier-provided claim adjusting services.
Confirm coverage and accurately manage claims to positive outcomes for assigned clients.
Ability to develop and produce coherent and comprehensive written responses to reservation of rights letters and coverage denials.
Provide educational presentations to both internal and external clients on various policies, coverages, management issues and emerging risk.
Aide Claim Manager as a resource by mentoring and developing internal consultants.
Conduct studies for clients in areas such as: Cost of Risk Containment and Claim Mitigation.
Communicate effectively with clients and service team, so as to maintain highest level of client satisfaction with McGriff.
Participate in the development and review of service plans.
Identify, pursue appropriate business development opportunities with new and existing clients.
Maintain knowledge of insurance/risk management-related technical developments and claim trends ensuring that client studies reflect best current thinking.
Support sales and service marketing efforts related to account renewals and new business opportunities.