Claim Team Manager - Auto/Fire - Hybrid

State Farm•Dunwoody, GA

11d•Hybrid

About The Position

Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. We're moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you'll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most. Seeking competitive candidates to support our Auto or Fire Claims Segments depending upon your skills and qualifications. As a leader in the insurance and financial services industry, we hire the best employees to serve our customers. When you join our team, you can feel good knowing you are helping our customers recover from the unexpected. Our Team Managers are committed to leading and developing our employees to ensure they provide the best service for our customers.

Requirements

Bachelor’s degree preferred
Prior formal or informal leadership experience required
Effective written and verbal communication skills
Promote and maintain a relentless focus on the customer when making decisions
Candidly assess our environment and tackle challenges head-on
Inspire and energize people to understand and achieve common goals
A valid driver’s license is required, as driving is an essential function of this job. A Motor Vehicle Record (MVR) will be requested as part of the pre-employment background check.
Employees must successfully complete all required training, including applicable licensing exam(s), MVRs, and background checks required of various state(s).

Nice To Haves

auto claims operations and/or call center experience preferred

Responsibilities

Responsible for first-line management of assigned Claim personnel, which includes hiring, training, coaching, performance management and salary administration
Promotes development of employees
Leads team toward desired department and company goals
Responsible for the review and control of the operation's claim activities including investigations, claim payments, and adjustment expense payments
Serves as a technical resource in the areas of claims settlement procedures, company claim policies and procedures, insurance contracts and endorsements, automotive repair methods and parts, medical and anatomical terminology, types of personal injury and their prognosis, applicable federal/state laws, and legal requirements
Responsible for coordinating, communicating, and implementing new Company programs, policies, practices, and procedures
Provides direction and serves as a resource in the areas of claims settlement procedures, company claim policies and procedures, insurance contracts and endorsements, homeowners and commercial personal property damage, and applicable federal/state laws and legal requirements when determining coverage, liability, and damages for first party property damage losses
Responsible for the review and control of the assigned unit's claim activities including claim investigations, analyses, evaluations, claim payments, and adjustment expense payments
Recognizes events that affect customer service and provides timely communications to team members and peers
Ensures compliance with company procedures, applicable federal/state laws, and legal requirements