Claim Specialist - Property Field Inspection

State Farm • Burleson, TX

3d • Remote

About The Position

State Farm is hiring an experienced Property Field Inspection Claim Specialist to handle accident- and weather-related claims involving homeowners, commercial properties, and large losses. The specialist is often the first point of contact for insureds, explaining coverage, estimating damages, and guiding customers through the claims process while providing service. The position investigates and adjusts personal and commercial property claims with exposures up to $500,000, evaluates coverage and policy terms, and negotiates and settles claims within authorized limits.

This is a remote-field position located in Burleson East, Texas. The employee works from home and uses a mobile office or vehicle for in-person appointments, primarily within the assigned service area. Virtual work may also be completed at home, and occasional travel outside the assigned area may be required. Candidates should reside in one of the listed ZIP codes: 76009, 76028, 76031, 76050, 76055, 76059, 76061, 76645, or 76670. Schedules are flexible according to business needs; overtime or irregular hours may be requested. The standard work week for compensation is 38 hours and 45 minutes.

Requirements

• Ability to investigate problems, evaluate information, and make well-supported decisions.
• Ability to interpret detailed policies, guidelines, or technical information and apply them accurately.
• Ability to quickly learn unfamiliar concepts, processes, and terminology and apply that knowledge in practical situations.
• Ability to interact effectively with policyholders, agents, and other stakeholders to move claims forward.
• Effective communication and interpersonal skills for difficult or emotional conversations, with a customer-minded focus.
• Strong attention to detail, organizational skills, and analytical skills.
• Proficiency using mobile and desktop tools to document and support claims in the field and remotely.
• Physical ability to walk, bend, reach, kneel, squat, stoop, lift and carry frequently, unfold equipment, climb ladders, traverse roofs of varying heights and pitches using appropriate safety equipment, and crawl in tight spaces.
• Valid driver's license.
• Successful completion of required training, applicable proficiency requirements and licensing examinations, Motor Vehicle Record checks, and background checks as required by relevant states.
• Willingness and ability to work flexible schedules and, when requested, overtime or irregular hours.

Nice To Haves

• Bachelor’s degree in a related field such as Risk Management, Insurance, Business, or Construction Management, or a similar discipline.
• Customer service experience, including assisting customers, handling inquiries and concerns professionally, and communicating clearly and empathetically.
• Understanding of property insurance concepts, coverage fundamentals, and general claim-handling practices.
• Baseline knowledge of residential and commercial building construction and building components or materials.
• Familiarity with water mitigation principles and inspection processes.
• Working knowledge of Xactimate and XactContents.
• Residence within one of the listed service-area ZIP codes: 76009, 76028, 76031, 76050, 76055, 76059, 76061, 76645, or 76670.

Responsibilities

• Conduct on-site inspections and assess property damage for residential and commercial claims.
• Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently.
• Interact professionally with people who may express strong emotions or concerns about inspections or claim resolutions.
• Provide customer service throughout the claims process and promptly address inquiries and concerns.
• Gather evidence, document findings, and prepare detailed reports to support claims handling.
• Investigate and adjust personal and commercial property claims with exposures up to $500,000.
• Evaluate coverage and policy terms to determine claim validity and ensure compliance with local regulations.
• Negotiate and settle claims within authorized limits, considering policy provisions, industry standards, and company guidelines.
• Travel within the assigned service area and, on occasion, outside it to assist other territories.
• Complete required training and applicable proficiency requirements and licensing examinations.

Benefits

• Annual raise and bonus; potential yearly incentive pay up to 15% of base salary.
• Health and wellbeing programs, with State Farm paying most of the healthcare premium and multiple medical plan options.
• Vision insurance.
• Dental insurance.
• Telemedicine and access to 24/7 mental health professionals.
• Educational benefits, including training programs and tuition assistance.
• Employee resource groups and mentoring.
• Fertility, IVF, and adoption assistance.
• National discount programs, college coaching, financial workshops, and financial coaching.
• Generous paid time off, initially up to 20 days annually, plus parental leave, paid holidays, a celebration day, life leave, bereavement leave, and community service or education support days.
• Matching Gift Program, Good Neighbor Grant Program, and Employee Assistance Fund.
• 401(k) plan with company contributions of up to 7% of salary.
• Free financial advisors for retirement planning.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed