Claim Specialist - Property Field Inspection

State Farm•Town of Richmond, NY

3d•Hybrid

About The Position

Join our team as a Property Field Inspection Claim Specialist and showcase your expertise in handling accident and weather-related claims for homeowners, commercial properties, and large losses. We are looking for an experienced and highly skilled professional to contribute to our dynamic team. You will be the first point of contact to meet with our insureds, explain coverage, estimate damages, and help them through the claims process while providing Remarkable service. This position is located in Honeoye, NY. Competitive candidates should reside within one of the listed zip codes and will service this same territory: 14414 14418 14424 14425 14435 14437 14445 14454 14462 14463 14466 14467 14469 14471 14472 14475 14478 14480 14485 14487 14504 14506 14507 14510 14512 14534 14543 14544 14545 14548 14556 14560 14561 14564 14572 14585 14610 14618 14801 14807 14808 14809 14810 14812 14815 14819 14820 14821 14823 14826 14839 14840 14843 14855 14873 14874 14877 14879 14885 14898 This is a Remote-Field position in which you will work from home and utilize a mobile office/vehicle for in-person appointments. Although the primary work location is in the field, with a commutable distance from home, there will be opportunities for virtual work to be completed at home. Additionally, there may be occasions where you will be required to travel outside your assigned area to assist in other territories. Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible schedules and may be asked to work overtime and/or irregular hours.

Requirements

Ability to investigate problems, evaluate information, and make well-supported decisions
Ability to interpret detailed policies, guidelines, or technical information and apply them accurately to real-world situations
Ability to quickly learn unfamiliar concepts, processes, and terminology and apply that knowledge accurately in practical situations
Ability to effectively interact with policyholders, agents, and other stakeholders to move claims forward efficiently
Effective communication and interpersonal skills to handle difficult/emotional conversations with a customer-minded focus
Detail-oriented with strong organizational and analytical skills
Proficiency in using mobile/desktop tools to document and support claims both in the field and remotely
Physical agility to allow for: frequent lifting, carrying and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spaces
May be required to complete Rope and Harness Safety Training.
A valid driver's license is required

Nice To Haves

Bachelor's Degree in a related field or equivalent work experience in Property Claims
Strong candidates with relevant coursework and internship/fieldwork experience are encouraged to apply
Strong knowledge of property insurance policies, coverage and claim handling practices
Knowledge of both residential and commercial building construction
Water mitigation inspection experience
Xactimate, XactContents

Responsibilities

Conduct on-site inspections and assessments of property damages for both residential and commercial claims
Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently
May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions
Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process
Investigate and adjust both personal and commercial property claims with exposures up to $500,000
Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations
Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines