Claim Specialist I

Inshur•Dallas, TX

1d•$42,000 - $45,000•Hybrid

About The Position

Handle commercial auto claims across the US while delivering exceptional customer service at scale. INSHUR is the embedded insurance powerhouse for the on-demand world. We partner with giants like Uber and Amazon to provide fair, data-backed coverage for the modern workforce. We’re 200 people strong across the UK, US, and Netherlands, using AI as a multiplier to stay ahead of the curve. As a Claims Specialist I, you will serve as the first point of contact for fleet managers, commercial drivers, and agents following an accident or incident. You will answer incoming calls, capture essential incident data from calls and incoming mail, and submit digital First Notice of Loss (FNOL) reports accurately and efficiently to launch the claims process. This role reports to a Team Leader and sits within a team of 20 specialists in the Komodo US department.

Requirements

Strong active listening and communication skills, with the ability to accurately capture key information while speaking with customers.
A customer-focused approach, with the confidence to support customers who may be stressed, frustrated, or anxious.
Strong attention to detail and the ability to work across multiple systems effectively.
Good problem-solving skills and sound judgement when following processes and making decisions.
A Texas Adjuster License, or willingness to obtain one within six months of joining.
High School Diploma or GED equivalent.
At least six months' experience in customer service, a contact center, claims, or an administrative role.
Good computer literacy and confidence using web-based systems.

Nice To Haves

Previous auto insurance or claims experience.

Responsibilities

Answer high-volume incoming calls from policyholders, commercial drivers, and fleet managers with empathy, speed, and professionalism.
Gather critical details—including incident location, vehicle damage, injuries, third-party details, and police reports—and file digital FNOL reports in our online portal.
Identify high-priority or catastrophic incidents (e.g., severe injuries, multi-vehicle collisions, hazardous spills) and immediately route them to senior adjusters or emergency services.
Set clear expectations for callers regarding the claims process, required documentation, and next steps for adjuster assignment.
Maintain precise, comprehensive, and professional notes in the online claims system to ensure seamless handoffs to downstream adjusters.

Benefits

Salary $42,000 - $45,000, depending on experience and location, plus stock options for every employee
25 days of holiday (+5 days after 5 years), 5 sick days and 8 federal holidays
Medical, dental and vision health insurance plans
Life insurance, short-term, and long-term disability benefits
13 weeks fully paid parental leave for all new parents, regardless of your gender
401(k) with 4% company match
Commuter Benefits
Flexible working hours to fit your lifestyle
$650 annual training allowance & learning opportunities
$50 monthly wellbeing
24/7 Employee Assistance Program and mental health benefits
Unlimited AI usage with Claude and Gemini