Claim Specialist-Auto/Property-Hybrid

State Farm•Bloomington, IL

2d•Hybrid

About The Position

State Farm is moving with urgency to become a Next Gen Good Neighbor, with technology that strengthens human connections and enhances the customer experience. As an employee, you’ll spend less time navigating systems and more time applying judgment, empathy, and expertise in the moments that matter most. State Farm is on the cutting edge with the use of technology to support claim employees in developing enhanced skillset to support and protect our policyholders. Not Human or Digital. Human + Digital, working together. Our Claim Specialists are committed to helping our customers through the claims process while providing Remarkable® service. This includes investigating, evaluating, negotiating, and settling claims, applying knowledge of policies and insurance regulations when determining coverage, liability, & damages, and handling high-volume inbound and outbound calls, written correspondence and/or various electronic media. They effectively manage work through task driven queues while multi-tasking in a fast-paced call center environment and supporting our customers through personalized, caring, and simple interactions. This is a hybrid position which allows you to spend some of your time working from home as well as some time working collaboratively in-office. During the job training period you may have a higher percentage of time spent in-office to support your learning experience. Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours. Several of our Claims teams are hiring, and you may be considered for multiple opportunities where your skills and qualifications align. Some of the areas we hire Claim Specialists for could include any of the following: Auto Injury, Personal Injury/Medical Payments (PIP/MPC), Special Investigative Unit (SIU), Auto Property Complex, Auto Total Loss, Auto Weather Catastrophe, Property Team, Boat, Commercial, Farm/Ranch Unit (BCFR), and Fire Property Stewardship.

Requirements

Proficiency in using CCC, Xactimate, XactContents, and other estimating/evaluation software tools
Strong knowledge of auto and/or property insurance policies, coverage and claim handling practices
Familiarity with state or local regulations and compliance requirements
Proven ability to assess damages, estimate repair costs, and negotiate settlements
Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders
Proven effective empathy and de-escalation skills to handle difficult/emotional conversations with a customer-minded focus
Detail-oriented with strong organizational and analytical skills
Strong critical thinking and decision-making skills
Ability to multi-task across technical platforms
Accountability
Resourcefulness
Employees must successfully complete all required training, including applicable proficiency and licensing exam(s) and background checks required of various state(s).
Candidates that have previously taken an assessment may be asked to participate in additional testing.

Nice To Haves

Bachelor's degree in a related field is preferred or equivalent work experience
Experience as a Claim Specialist in the insurance industry, specifically in auto and/or property claims

Responsibilities

Investigating, evaluating, negotiating, and settling claims
Applying knowledge of policies and insurance regulations when determining coverage, liability, & damages
Handling high-volume inbound and outbound calls, tailoring each conversation to the specific merits and details of the claims being handled, written correspondence and/or various electronic media
Effectively managing work through task driven queues while multi-tasking in a fast-paced call center environment
Supporting our customers through personalized, caring, and simple interactions

Benefits

Compensation is based on a standard 38:45-hour work week
Potential starting salary ranges: $59,059.65 - $71,710.00 annually
Starting salary will be based on skills, background, and experience
High end of the range limited to applicants with significant relevant experience
Potential yearly incentive pay up to 15% of base salary
Annual raise and bonus
Robust health and wellbeing programs
State Farm pays most of your healthcare premium
Multiple healthcare plan options, including a high deductible plan
All medical plans provide 100% coverage for in-network preventative care
Access to vision, dental, telemedicine, 24/7 mental health professionals
Educational benefits like industry leading training programs
Top-notch tuition assistance programs
Employee resource groups
Mentoring
Fertility/IVF/adoption assistance
College coaching
National discount programs
Interactive monthly financial workshops
Free financial coaching
State Farm Federal Credit Union
Generous time off policies
Opportunity to initially earn up to 20 days annually
Parental leave
Paid holidays
Celebration day
Life leave (40 hours/year)
Bereavement leave
Community service/education support days
Matching Gift Program
Good Neighbor Grant Program
Employee Assistance Fund
Free financial advisors
401(k) plan with company contributions of up to 7% of your salary