Claim Specialist-Auto/Property-Hybrid

State Farm•Bloomington, IL

7d•Hybrid

About The Position

State Farm is committed to being good neighbors and making the world a better place. We are evolving into a Next Gen Good Neighbor, leveraging technology to strengthen human connections and enhance the customer experience. As an employee, you will focus on applying judgment, empathy, and expertise in critical moments, rather than spending excessive time navigating systems. Our Claim Specialists are dedicated to assisting customers through the claims process with Remarkable® service. This role involves investigating, evaluating, negotiating, and settling claims, applying policy knowledge and insurance regulations to determine coverage, liability, and damages. You will handle high-volume inbound and outbound calls, written correspondence, and electronic media, tailoring each interaction to the specific claim. Effective management of work through task-driven queues and multitasking in a fast-paced call center environment are essential. The position supports customers through personalized, caring, and simple interactions. This is a hybrid position, allowing for a blend of remote and in-office work. During training, more time may be spent in the office to support learning. Hours of operation are subject to change based on business needs, and successful candidates must be able to work flexible shifts, including potential overtime and irregular hours. Multiple Claim Specialist opportunities may be available depending on skill alignment.

Requirements

Proficiency in using CCC, Xactimate, XactContents, and other estimating/evaluation software tools
Strong knowledge of auto and/or property insurance policies, coverage and claim handling practices
Familiarity with state or local regulations and compliance requirements
Proven ability to assess damages, estimate repair costs, and negotiate settlements
Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders
Proven effective empathy and de-escalation skills to handle difficult/emotional conversations with a customer-minded focus
Detail-oriented with strong organizational and analytical skills
Strong critical thinking and decision-making skills
Ability to multi-task across technical platforms
Accountability
Resourcefulness
Must successfully complete all required training, including applicable proficiency and licensing exam(s) and background checks required of various state(s).
Candidates may be asked to participate in additional pre-employment testing.

Nice To Haves

Bachelor's degree in a related field or equivalent work experience
Experience as a Claim Specialist in the insurance industry, specifically in auto and/or property claims

Responsibilities

Investigating, evaluating, negotiating, and settling claims
Applying knowledge of policies and insurance regulations when determining coverage, liability, & damages
Handling high-volume inbound and outbound calls, tailoring each conversation to the specific merits and details of the claims being handled, written correspondence and/or various electronic media
Effectively managing work through task driven queues while multi-tasking in a fast-paced call center environment
Supporting our customers through personalized, caring, and simple interactions

Benefits

Compensation is based on a standard 38:45-hour work week
Potential starting salary ranges: $63,089.65 - $71,710.00 annually
Starting salary will be based on skills, background, and experience
High end of the range limited to applicants with significant relevant experience
Potential yearly incentive pay up to 15% of base salary
Annual raise and bonus
Robust health and wellbeing programs
State Farm pays most of your healthcare premium
Multiple healthcare plan options, including a high deductible plan
All medical plans provide 100% coverage for in-network preventative care
Access to vision, dental, telemedicine, 24/7 mental health professionals
Educational benefits like industry leading training programs
Top-notch tuition assistance programs
Employee resource groups
Mentoring
Fertility/IVF/adoption assistance
College coaching
National discount programs
Interactive monthly financial workshops
Free financial coaching
Generous time off policies
Opportunity to initially earn up to 20 days annually
Parental leave
Paid holidays
Celebration day
Life leave (40 hours/year)
Bereavement leave
Community service/education support days
Matching Gift Program
Good Neighbor Grant Program
Employee Assistance Fund
Free financial advisors
401(k) plan with company contributions of up to 7% of your salary