Claim Specialist - Auto Property Complex (Spanish) - Hybrid
About The Position
Being good neighbors – helping people, investing in our communities, and making the world a better place – is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good! Grow Your Skills, Grow Your Potential. Our Claim Specialists are committed to helping our customers through the claims process while providing Remarkable® service. This includes: Investigating, evaluating, negotiating, and settling claims. Applying knowledge of policies, and insurance regulations when determining coverage, liability, & damages. Contacting customers by telephone, written correspondence and/or various electronic media. Effectively managing work through task driven queues while multi-tasking in a fast-paced call center environment. Supporting our customers through personalized, caring, and simple interactions. Where You'll Work: This is a hybrid position which allows you to spend some of your time working from home as well as some time working collaboratively in-office. During the job training period you may have a higher percentage of time spent in-office to support your learning experience. Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible work shifts and may be asked to work overtime and/or irregular hours.
Requirements
- Bilingual Spanish which may result in additional compensation based on the level of bilingual proficiency.
- Prior claim handling experience
- Strong written and verbal communication skills
- Strong critical thinking and decision-making skills
- Ability to multi-task across technical platforms
- Accountability and Resourcefulness
- Employees must successfully complete all required training, including applicable proficiency, licensing exam(s) and background checks required of various state(s).
- Candidates that have previously taken an assessment may be asked to participate in additional testing
Responsibilities
- Investigating, evaluating, negotiating, and settling claims
- Applying knowledge of policies, and insurance regulations when determining coverage, liability, & damages
- Contacting customers by telephone, written correspondence and/or various electronic media
- Effectively managing work through task driven queues while multi-tasking in a fast-paced call center environment
- Supporting our customers through personalized, caring, and simple interactions
Benefits
- Annual raise and bonus
- Robust health and wellbeing programs
- State Farm pays most of your healthcare premium
- Multiple healthcare plan options, including a high deductible plan
- All medical plans provide 100% coverage for in-network preventative care
- Access to vision, dental, telemedicine, 24/7 mental health professionals
- Educational benefits like industry leading training programs
- Top-notch tuition assistance programs
- Employee resource groups
- Mentoring
- Fertility/IVF/adoption assistance
- College coaching
- National discount programs
- Interactive monthly financial workshops
- Free financial coaching
- Generous time off policies
- Opportunity to initially earn up to 20 days annually plus parental leave, paid holidays, celebration day, life leave (40 hours/year), bereavement leave, and community service/education support days
- Matching Gift Program
- Good Neighbor Grant Program
- Employee Assistance Fund
- Free financial advisors
- 401(k) plan with company contributions of up to 7% of your salary
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
