Claim Representative

Berkley•Lincoln, NE

2d•Hybrid

About The Position

Continental Western Group is a regional property casualty insurance company offering commercial products and services through independent agents in the Midwest. CWG provides unique value through the service provided by our experienced group of employees and independent agents. As a Berkley company, we enjoy operational flexibility that allows us to deliver quality coverage solutions. W. R. Berkley Corporation, and all member insurance companies, are rated A+ (Superior) by A.M. Best Company, and carry Standard & Poor’s Financial Rating of A+ (Strong). This role is would ideally be based in one of our two offices where we offer a hybrid work schedule with four days in the office; and one day remote where it makes sense to do so. The Company is an equal employment opportunity employer.

Requirements

2+ years related casualty claims experience and/or training; or equivalent combination of education and experience.
Ability to travel on an occasional basis.
Proficient with Microsoft Word, Excel, and Outlook.

Nice To Haves

Bachelor’s Degree preferred but not required.
Prior commercial lines casualty claims experience.
Ability to organize, prioritize and manage multiple tasks in a fast-paced environment; and quickly and professionally respond to inquiries from customers.
Possess strong customer orientation; problem analysis and problem resolution skills; and interpersonal and communication skills.

Responsibilities

Handle and investigate low to medium level auto and general liability commercial casualty claims in a prompt, equitable manner by analyzing coverage, liability and damages; evaluating reserves; and negotiating settlement or conclusion of claim.
Examine and analyze policies, contracts and claim forms to determine coverage.
Investigate loss in a prompt manner by investigation, telephone, or correspondence to determine the extent of the Company’s liability.
Request necessary reports, e.g., police reports, fire reports, medical records, property damage inspections, etc.
Utilize independent adjusting services to assist in the claim investigation as appropriate.
Establish accurate claim reserves and re-evaluate exposures and reserves during the life of the claim.
Correctly enter claim data and file documentation into claim and related systems for reporting purposes.
Negotiate settlement or conclusion of claim.
Participate in educational, coaching and mentoring opportunities to enhance claims adjusting skills and knowledge.
Perform other related duties as assigned by management.