Claim Representative II - REMOTE

Ryder•Greenwood Village, CO

2d•Remote

About The Position

The Liability Claim Representative II handles property damage claims and low to mid-range bodily injury claims. This role requires experience with handling Auto Liability claims, including Property Damage and Bodily Injury claims, and familiarity with coverage/contracts. The position is customer-focused, self-motivated, and may involve commercial auto claims experience as a plus. The representative will investigate and adjust claims, direct independent adjusters, experts, and vendors, and interact with various stakeholders including management, legal counsel, customers, insurance carriers, and third-party claimants. The role also involves managing litigation, identifying exposures, recommending solutions, managing indemnity and expense costs, and interacting with primary and excess insurance carriers and re-insurers. The representative will alert the Claim Manager to changes in laws impacting Ryder's liability program, update field operations on claim status, supervise outside vendors, and recommend and set reserves.

Requirements

Two (2) years or more experience in casualty claims
Demonstrated ability to handle and resolve low-to-mid range liability exposures
Requires strong claim technical skills
Strong commitment to the principles of customer focus
Effective interpersonal skills and ability to communicate clearly in verbal and written communications
Strong negotiation skills and ability to deal effectively with insurers
Understanding of relevant laws and regulations governing liability claims in the U.S.; beginner level.
Understanding of insurance coverage; beginner level.
Comprehensive understanding of relevant laws and regulations; beginner level.
Will need to obtain specific licenses if needed

Nice To Haves

Experience with Commercial Auto claims is a plus
Preferred Bachelor's degree
Licenses are a plus

Responsibilities

Investigates and adjusts claims, as well as directs independent adjusters, experts, and other vendors in the claim handling processes
Interacts, on an on-going basis, with field and operations management, legal counsel, safety managers, customers, insurance carriers, and third party claimants
Manages litigation to ensure claims are handled appropriately, according to the applicable jurisdiction
Assists Claim Manager in the identification of exposures and recommends solutions
Manages indemnity and expense costs properly
Interacts with primary and excess insurance carriers, and re-insurers on files meeting reporting thresholds
Alerts Claim Manager to changes and proposed changes in laws that could impact Ryder's liability program
Updates field operations personnel on claim status when requested
Supervises outside vendors and experts retained to assist in the investigation
Recommends and sets reserves to ensure the reserves represent the probable ultimate payout based on documented file developments
Performs other duties as assigned