Claim Recovery Representative
About The Position
The Account Services department is seeking two full-time Claims Recovery Representatives with demonstrated and/or working knowledge of debt collection, subrogation and claims recovery practices to join the team. As the Claims Recovery Representative, you will perform a debt collection function in the recovery of monies owed to the Corporation. You will also assist in ensuring team productivity reaches or exceeds standards and will work to resolve standard, complex and unusual enquiries from internal and external customers. The hours of operation are between 8:00 a.m. – 5:00 p.m., Monday through Friday. Shifts may vary depending on operational needs. At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you are reliable and dependable, we encourage you to apply for this exciting opportunity. Continue your career as part of our talented and diverse team, as we work together to create an insurance system we can all be proud of.
Requirements
- Excellent customer services skills
- Strong problem solving skills and critical thinking
- Excellent communication skills
- Experience with collections, subrogation, and claims recovery
- Efficient and quality call handling
- Ability to de-escalate situations and support distressed customers
- Previous experience in Account Services
Responsibilities
- Perform a debt collection function in the recovery of monies owed to the Corporation.
- Assist in ensuring team productivity reaches or exceeds standards.
- Resolve standard, complex and unusual enquiries from internal and external customers.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
