Claim Operations Associate I/Claim Operations Associate II

Great American Insurance Company•Cincinnati, OH

9d•Onsite

About The Position

Great American Insurance Group is seeking a Claim Operations Associate to join their Corporate Claims Operations team. This role is part of a shared service that supports over 20 claim departments and 3 Corporate shared services within the Great American organization, assisting over 150 Claim Professionals. The team focuses on claim intake, setup, assignment, financials, compliance, and secure file delivery. This position offers a unique opportunity to gain a broad view of the company and network across different divisions. The ideal candidate will be a motivated individual looking to contribute to a high-performing team and participate in its development and growth.

Requirements

High school diploma or equivalent
0-5 years of related experience
Ability to navigate multiple systems
Collaborative mindset
Curiosity
Professional writing skills
Willingness to seek out resources
Self-motivated
Demonstrates beginner to intermediate knowledge of forms/systems, policy analysis, claim operations requirements and related management systems.
Performs work under supervision.

Nice To Haves

May provide assistance to Claims department in areas requiring beginner to intermediate skills or knowledge.
May assist in training less experienced Claim Operations Professionals.

Responsibilities

Develop a working knowledge of claim operations and resolve routine incoming requests from operations partners.
Perform claim operations and payment functions for one or more lines, including new loss establishment, statistical coverage verification, and document upload.
Complete financial transaction support for loss or expense payments, reserves, and refunds.
Perform systems functions, including identifying and correcting errors in claim systems.
Update claim files and maintain, correct, and update data using office technology.
Learn basic claim handling and understand the necessity of support functions.
Compose, prepare, review, and respond to correspondence, including inquiries that require research.
Perform mail functions, including researching the correct recipient for misdirected mail.
Utilize appropriate resources to complete support requirements.
Actively seek information to understand operations partners' circumstances, problems, expectations, and needs to resolve inquiries/issues.
Share and convey information to business partners regarding their claims, maintaining a professional demeanor.
Become familiar with and utilize computerized systems for policy analysis, claims operations requirements, data management, information gathering, and troubleshooting.
Provide assistance to Claims departments in areas requiring beginner to intermediate skills or knowledge.
Assist in training less experienced Claim Operations Professionals.
Comply with company and regulatory guidelines.
Perform all other duties as assigned.
Participate in industry-based continued education.