Claim Manager
About The Position
SERVPRO Team Shaw is seeking a Claims Manager to join their growing team. This role involves making a difference by helping people through difficult situations, specifically with fire and water damage restoration. The ideal candidate will be great on the phone, possess excellent analytical and multi-tasking skills, be detail-oriented, self-motivated, and have superb interpersonal skills. A proactive, experienced individual who enjoys providing superior service and taking ownership is highly desired. The company offers a competitive pay rate with bonuses and opportunities for learning and growth within a rapidly expanding organization.
Requirements
- 5+ years of administrative or office-related experience
- 5+ years of insurance-related experience using Xactimate
- Outstanding written and verbal communication skills, including proper pronunciation and grammar, and a consistently courteous and professional tone at all times
- Polite, confident, and excellent customer service skills, including listening and questioning skills
- Ability to remain calm and professional during tense or stressful situations
- Excellent organizational skills and strong attention to detail
- Capability to work in a fast-paced, team-oriented office environment
- Proficiency in Microsoft Office (i.e., Outlook, Word, Excel)
Nice To Haves
- Experience with writing estimates, job file processes, and quality assurance a plus
- Experience in the service industry environment, specifically emergency services (water/fire restoration), a plus
Responsibilities
- Monitor Claim file status and audit jobs to validate that all documentation has been received from the field
- Review estimates for customers and insurance through insurance software and prepare job file reports as needed
- Review job close-outs by completing and reviewing job file documentation for insurance and/or customer
- Coordinate and manage any claim disputes with Insurance Carriers
- Handle complex insurance claims with care and ensure customers are satisfied with Team Shaw service with no gaps in communication
- Ensure adjuster communication is constant and transparent for maximum adjuster comfort regarding claims
- Audit all jobs to ensure integrity of the file and that the job is closed out properly and ready for invoicing
- Assist the team in handling escalated customer issues, resolving complex problems, and ensuring that customers are satisfied with the resolutions
Benefits
- Health insurance
- Paid time off
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Medical, Dental, and Vision
- Sick Paid Time Off
- Paid Parental Leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
