Claim Director

Chubb•Jersey City, NJ

11d•$83,600 - $119,900

About The Position

The Westchester Casualty Claim Director is responsible for investigating and settling high exposure, high severity surplus lines claims while ensuring a high level of customer service and claim file quality. This is an individual contributor, claim handling role.

Requirements

Bachelor’s degree and previous commercial auto and/or general liability experience required
A minimum of 5+ years experience handling casualty claims, including but not limited to commercial auto, GL, and/or excess claims.
Experience in successfully handling severity exposure claims
Strong background and demonstrated ability in dealing with significant coverage matters including manuscript endorsements.
Extensive knowledge of claims handling concepts, practices, and procedures
Ability and willingness to travel as needed.
Ability to make prompt, intelligent decisions based upon detailed analysis of complex issues.
Demonstrated strong relational skills particularly in adverse or high-pressure situations.
Analytical, Detailed Oriented
Customer focus – responsive with an appropriate sense of urgency
Strong Communication Skills - including the ability to listen effectively; to confidently and diplomatically express opinions and voice concerns with other team members; and to present superior written communication to varied audiences.
Excellent Interpersonal Skills: Ability to establish trust and effective working relationships with others on an external and internal basis.
Strong Negotiation and Presentation Skills
Ability to work collaboratively, independently and as part of a team.
Ability to Multitask
Ability to adjust and adapt in an ever-changing environment
Technically proficient
Committed to high standards of behavior and performance

Nice To Haves

JD preferred
experience with construction liability, excess, professional liability, environmental and/or product recall a plus

Responsibilities

Provides outstanding customer service and works well with the insured, broker and claimant in the adjustment of commercial auto, general liability, and excess claims.
Analyzes coverage and communicates coverage positions, as warranted, under direction of supervisor.
Conducts, coordinates, and directs investigation into loss facts and extent of third-party property and bodily injury damages.
Directs and closely monitors assignments to experts and defense counsel.
Evaluates information on coverage, liability, and damages to determine the extent of exposure to the insured and the company.
Sets timely reserves within authority or makes claim recommendations concerning reserve changes to supervisor.
Travels to conferences, mediations, and trials as necessary.
Responsible for litigation management.