Claim Consultant Cyber & Technology

The Hartford•San Antonio, TX

1d•$122,400 - $183,600•Hybrid

About The Position

The Hartford Global Financial Lines Cyber and Technology Team is seeking a Claims Consultant to handle a caseload of first-party and third-party Cyber and Technology claims from inception to final disposition. This role requires experience managing litigated matters through resolution and managing defense counsel, as these claims are often in litigation. The position involves all aspects of claim file management, including investigations, coverage analysis, and coordinating responses to cyber incidents. The role also includes communicating claim positions, setting reserves, managing litigation, and contributing to broader claim and enterprise goals through audits, projects, and training. The Claims Consultant will also provide support to business partners, address inquiries from agents and policyholders, and offer training and marketing support to Underwriters. Additionally, the role involves attending and presenting at industry events.

Requirements

Minimum of three years handling litigated coverage and/or liability cases as defense counsel or claims handler specifically in the following areas: Cyber & Technology, Privacy and Data Breaches, Media Liability and Professional Liability with a proven track record of experience in the handling of Cyber & Technology liability claims
Excellent oral and written communication skills
Excellent strategic thinking ability and execution skills
Excellent negotiation and advanced technical claim handling skills
Superior time, task prioritization and desk management skills
An ability to communicate thoughts clearly and concisely, and to influence and persuade others
Ability to work with only moderate amount of supervision and employ a “team player” attitude

Nice To Haves

Knowledge of both first- and third-party claims a plus
knowledge of insurance coverage issues a plus

Responsibilities

Conducting investigations and analyzing and evaluating the information learned
Appropriately and accurately analyzing and determining coverage, liability and damages based upon the facts of each claim
On first party cyber claims: investigate cyber security incidents, determine the cause of the network intrusion, and work quickly with customers, law firms and vendors to mitigate the effects of the cyber security incident and coordinate an appropriate response
When responding to active cyber incidents, claim handler must act quickly to assist and respond to urgent customer needs
Communicating timely written position(s) to insured and other required parties on coverage, liability damages and other issues
Setting appropriate expense and indemnity reserves and monitoring on a regular basis for any needed adjustment
Presenting cases to management for expense or indemnity reserve authority above established authority levels
Developing and implementing resolution strategies through negotiations to achieve high quality outcomes
Proactively managing litigation and counsel, inclusive of litigation planning and execution, budgeting, and bill review
Understanding and analyzing potential extra-contractual liability as needed
Attending trials and mediations as necessary
Contributing to broader claim and enterprise goals by participating in audits, projects, training, and product development initiatives
Preparing comprehensive reports and delivering presentations to senior claim leadership on case developments, policy issues, industry trends, etc.
Providing support and working collaboratively with business partners to evaluate and address claim trends and developments
Addressing inquiries from agents and policyholders, providing superior customer service
Providing key training and marketing support to Underwriters
Attend and present at various industry events each year on risk management and claims topics