Claim Consultant

Conner Strong & Buckelew•Camden, NJ

2d•$110,000 - $150,000•Hybrid

About The Position

Responsible for providing exceptional claims and risk management customer service to construction industry clients of Conner Strong & Buckelew. The Claim Consulting Services Department services clients from disciplines including Construction, OCIP/CCIP (Wrap-ups), Manufacturing, Life Sciences, Public<seg_13>, Education, Social Services, Hospitality & Gaming, Real Estate and Professional Services, with a primary focus on construction-related accounts.

Requirements

Bachelor’s Degree preferred or equivalent work experience.
Minimum 7 years of insurance industry experience in claims and/or risk management positions.
Working knowledge of MS Office Suite (Word, Excel, PowerPoint, and Outlook).
Must be flexible and available as needed to address urgent construction claims.
Must stay abreast of changes in the insurance industry and construction risk landscape.
Must be able to travel to construction sites as required.
Must be organized, detail-oriented, and possess a positive attitude.
Excellent oral and written communication skills.
Self-motivated with ability to work independently.
Excellent analytical and problem-solving skills.
Authorized to work in the United States on a full-time basis without Company sponsorship.

Nice To Haves

NY Labor Law 240/241 claims management
Traditional insured dispute resolution in construction
Tender strategy for construction risk transfer
Management of wrap-up claims (OCIP/CCIP)
Handling excess escalation in construction claims
Large verdict exposure claims in construction litigation
Builders Risk claim expertise
OCIP/CCIP (Wrap-up) program claims administration
7+ years of property and casualty claims experience (brokerage, carrier, TPA, or law firm environment preferred)
Experience managing complex casualty claims, including general liability, auto liability, workers’ compensation, and property losses
Construction claims experience strongly preferred (contractors, developers, builders risk, wrap-ups, OCIPs/CCIPs)
Strong knowledge of insurance policies, coverage interpretation, indemnity, additional insured issues, and risk transfer
Experience with litigated claims and collaboration with defense counsel
Ability to evaluate claim exposure, reserves, and settlement strategy
Strong negotiation and problem-solving skills
Excellent written and verbal communication skills
Ability to manage multiple priorities in a fast-paced client-focused environment
Strong presentation skills and confidence interacting with senior client executives
Strategic thinker focused on outcomes beyond claim administration
Strong business acumen with understanding of client’s risk and operational objectives in construction
Calm and confident managing high-emotion, high-stakes construction claims
Highly organized, detail-oriented, and proactive, particularly on complex construction projects
Collaborative team player who can work independently
Takes ownership, builds relationships, and delivers exceptional client experience
Complex claims professional from a major carrier, brokerage, TPA, or consulting environment
ARM, AIC, CRIS, CPCU, SCLA, or similar insurance designations a plus (CRIS preferred for construction)
Experience with large commercial construction accounts preferred
Valid Property & Casualty License
Pursuit of Risk Management Degree, CPCU, AIC, CRIS, ARM designations preferred
Valid Driver’s License

Responsibilities

Serve as an integral member of the client’s construction claim & risk management team.
Act as a liaison between construction clients and carriers, wholesalers, and TPAs.
Develop and negotiate specific “Claim Service Plans” tailored to construction clients, including special claim servicing requirements unique to construction projects.
Build strong relationships with contractors, developers, public entities, and construction industry stakeholders.
Provide client advocacy to ensure optimal outcomes for construction claims.
Conduct detailed analysis of each construction claim for financial impact to client and company, including large verdict exposure claims and excess escalation.
Manage multiple lines of coverage for construction projects, including Builders Risk, General Liability, Auto Liability, Workers’ Compensation, Property, Wrap-up claims (OCIP/CCIP), and more.
Act as subject matter expert on construction claims issues, including NY Labor Law 240/241, tender strategy, risk transfer, and traditional insured disputes.
Work independently and make decisions based on advanced construction claims expertise.
Collaborate closely with Account Team members, Senior Account Executives, Account Executives, Account Managers, CSRs, and Production personnel.
Provide Account Team with pre-renewal and new business claim materials for construction accounts, including data analysis and wrap-up claim reporting.
Accompany Account Team members on prospect calls as needed for construction clients.
Position may require overnight travel, including site visits to construction projects.
Liaise for Conner Strong & Buckelew with carriers, wholesalers, TPAs, and outside vendors serving the construction industry.
Maintain up-to-date knowledge of industry trends, coverage changes, and construction insurance developments.
Works on and manages special construction claims projects, including but not limited to OCIP/CCIP wrap-up
Update Claim Consultant Service Plan calendars.
Provide back-up support to other consultants as needed.
Other duties as assigned.