Claim Assistant 2

Principal Financial Group • Des Moines, IA

11h • Remote

About The Position

As a Claim Assistant 2, you will assist in the claim process by providing services such as communicating with providers, policyholders, and claimants for information, performing clerical tasks like handling mail, faxing, mailing letters, and building online claim records. You will also communicate with and maintain relationships with internal and external customers, provide and assist with gathering claim information as directed by the Claim Analyst, and handle telephonic intake of claim information. Additionally, you will call medical providers to obtain accurate information to assist with the claim process, perform miscellaneous clerical tasks in support of the claim process, initiate ways to improve team and work efficiency, and maintain accurate monthly miscellaneous reports as required. You will also analyze and process claim mail and on-line follow-ups for the maintenance of disability claims and issuing accurate benefit payments as needed. Furthermore, you will provide training/coaching and act as a resource for the claim assistants team, and perform other job-related duties or special projects as required.

Requirements

• 2+ years of claims or customer service experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
• Excellent verbal and written communication skills.
• Excellent typing skills.
• Proficient with desktop applications such as MS Office and Internet browsers.
• Ability to effectively navigate within numerous software and web applications.
• Ability to quickly learn how to use new computer applications and call center systems.
• Ability to handle multiple tasks in a fast-paced environment with attention to detail.
• Ability to learn and understand a broad range of products and apply that knowledge by referencing appropriate tools and resources.
• Must be able to maintain confidentiality.

Responsibilities

• Communicate with providers, policyholders, and claimants for information and perform clerical tasks such as handling mail, faxing, mailing letters and building online claim records, etc.
• Communicate with and maintain relationships with internal and external customers.
• Provide and assist with gathering claim information as directed by the Claim Analyst, as well as handle telephonic intake of claim information.
• Call medical providers to obtain accurate information to assist with the claim process.
• Perform miscellaneous clerical tasks in support of the claim process.
• Initiate ways to improve the team and work efficiency.
• Maintain accurate monthly miscellaneous reports as required.
• Analyze and process claim mail and on-line follow-ups for maintenance of disability claims and issuing accurate benefit payments as needed.
• Provide training/coaching and act as a resource for the claim assistants team.
• Perform other job-related duties or special projects as required.

Benefits

• Personal Time Off (PTO) is provided to hourly (non-exempt) employees and provides a set amount of accrued time earned each pay period. Employees can use their PTO for vacation, personal or short-term illness.
• Pension Eligible

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed