CJIT TEAM LEAD

MARTA • Atlanta, GA

5h • $47,518 - $71,276 • Onsite

About The Position

Serves as lead team member in Police Communications by providing guidance and direction to technicians on matters of policy, procedure, training and equipment maintenance. Ensures the efficient and effective day-to-day operations of the center; maintains a working position at the dispatch console and is responsible for overseeing the immediate compliance and adherence to procedures and general orders.

Requirements

• High School Diploma or equivalent required.
• Must be POST Basic Communications Officer (BCO) certified.
• A minimum of two years of 9-1-1 dispatch experience in a fast-paced environment required.
• High level verbal communications skills are required.
• Must be certified through the Georgia Crime Information Center (GCIC) as a Terminal Agency Coordinator within 6 months of employment.
• Must obtain and maintain Basic Communications Officer, Certified Training Operator and Criminal Justice Information Systems (CJIS) and Terminal Agency Coordinator certifications.

Responsibilities

• Assigns and supervises the work of communication center employees. Ensures day-to-day activities, in support of unit work goals, are completed in and efficient and cost-effective manner within the established policies and procedures.
• Manages schedules to ensure minimum staffing requirements are always met and overtime is managed effectively.
• Assists with on-the-job training of new employees. Monitor the working relations of trainer/trainee. Acts as a mentor to call-takers and dispatchers in training and/or recently released from training, including providing regular feedback and assistance as needed.
• Provides input for performance evaluations, remedial training, commendations and personnel actions. Takes immediate action to stop and address any personnel issues occurring on shift.
• Assists in the development and preparation of quality assurance reviews
• Process Open Record Requests (ORR).
• Assists in the development of programs, goals and objectives of the Police Communications Center.
• Supports personnel by conducting one-on-one coaching sessions, recommending problem-solving strategies and encouraging teamwork.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED